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National Courier Service | Same Day Delivery Management Specialist

Courier /

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Americans ship an average of 165 billion packages every year. On top of that, almost 200 million letters and documents pass through the United States Postal Service and private couriers.

With so much mail changing hands, accidents are guaranteed to happen. Regardless of carriers’ best efforts, some packages and documents are lost or damaged in transit each year.

Shipping insurance is often consumers’ only protection against these unavoidable losses. Keep reading to learn how to insure shipping on your essential items.

What Are Courier Services?

Courier services are private companies that deliver goods, packages, and documents. They typically handle and insure shipping of everything from furniture to letters.

Some couriers specialize in specific fields, such as medical products and supplies. Many also offer related services, such as warehousing.

Many customers are most familiar with UPS and FedEx. These two carriers offer wide-scale delivery services that have made them household names. However, there are many local and regional courier services, as well.

Smaller services often offer services larger couriers do not. Examples include:

  • Rush and on-demand services
  • Pre-scheduled routed delivery options
  • Warehousing and related services
  • Specialized delivery vehicles, such as those enabling refrigeration

All of these features enable private couriers to provide vital solutions for common personal and business needs.

What Can Be Shipped Through A Courier?

Generally speaking, couriers accept any item that can be legally shipped in the United States. This includes:

  • Letters and documents
  • Packages and parcels of all sizes
  • Medical or chemical supplies and equipment
  • Perishable items
  • Large home or business goods and equipment

In some cases, shippers use couriers simply because they cannot send their desired items through the USPS. In others, they specifically choose couriers because they feel they provide a safer, more reliable delivery option. Alternatively, shippers may work with couriers primarily for the speed and convenience they offer.

No matter what a shipper’s reasons, they may understandably have concerns about what happens in the event that their items are lost or damaged in transit.

Are Items Shipped With Couriers Insured?

What is shipping insurance? Does it come standard whenever you ship things via courier? The answers to these questions may be more complex than most consumers expect.

Put simply, shipping insurance is a form of security carriers offer their customers. It is a promise or additional service guaranteeing that items will arrive at their destination in the same condition in which they were shipped. If they do not, the carrier will reimburse the consumer for the amount of money required to restore or replace the item.

Is Parcel Insurance Standard?

Some items handled by couriers qualify for automatic coverage. For example, both UPS and FedEx automatically apply coverage of up to $100 on all items they handle. Most local and regional couriers offer similar coverage.

Customers using advanced courier services may also qualify for some parcel insurance as part of their service packages.

However, not all packages qualify for coverage. Numerous limits apply.

Declared Value

In most cases, covered items are insured up to their declared value or $100, whichever comes first. This may be different from the actual amount required to replace or repair them. Shippers who do not declare a value of over $100 also lose their opportunity to claim more than that amount should the item be lost or damaged.

Packaging

Nearly all couriers refuse to insure packages unless they are appropriately packed. Poorly or improperly packaged items typically are not eligible for reimbursement should they be damaged.

For example, delicate items must be buffered by bubble wrap, packing foam or peanuts, or other protective materials. If they are not, shippers are not eligible for reimbursement when they are broken.

Exceptions To The Rule

Not all carriers insure shipping on all items. Items commonly exempted from coverage include:

  • Coins
  • Cash
  • Gems and precious stones or metals

Other items may be covered, but only to limited amounts. For instance, many carriers place hard caps on the amount of insurance customers can get on expensive items such as:

  • Fine art
  • Electronics
  • Antiques

Shippers can still send these items with the understanding that they will not be reimbursed for their full loss should something happen.

Finally, many carriers restrict coverage to within certain geographic or national boundaries. Often this is because they are required to hand the package off to another company or service.

In an event, it is important that shippers ask questions when shipping. It is the only way to ensure that they fully understand what insurance they are receiving and under what conditions.

Submitting A Claim

Shippers should also take care to understand the claims process before shipping.

First and foremost, shippers should be aware that they are responsible for initiating a claim when an item is damaged in shipping. They must also do so promptly, as time limits usually apply.

Contrary to common assumptions, shippers typically cannot simply announce a value for their lost or broken item and expect to receive that amount in compensation. Each carrier has its own policies and procedures. In most cases, however, shippers must:

  • State the value of their item upfront when shipping
  • Provide evidence of the item shipped and its cost at the time of claim
  • Do both of the above

Experienced shippers or those dealing with particularly valuable items may wish to take preemptive steps to ensure they are prepared should they need to make a claim. Best practices include:

  • Taking photos of the item prior to packaging
  • Keeping documentation of the item’s origin and value
  • Taking photos of the item properly packaged
  • Keeping shipping receipts
  • Getting photos of the damaged item at delivery and/or unpacking

In the event that an item can be repaired rather than replaced, shippers may be required to take that route.

Timeframes

Shippers should be aware that reimbursements are not immediate. Carriers commonly take between two and five weeks to process and reimburse insurance claims.

How to Insure Shipping

To insure shipping on packages, consumers should take basic precautions. These include packaging items carefully and inquiring about terms prior to shipping. Perhaps most importantly, shippers should contract with quality, reliable carriers.

Contact Miami and Ft. Lauderdale’s best courier service today to discover how you can start shipping your packages properly insured and stress-free.


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The pharmaceuticals market was worth $934.8 billion in 2017. Experts estimate it to grow to more than $1,170 by 2021.

Customer demand is constantly on the rise. This means there are a lot of pharmaceuticals needing transportation.

The process of pharmaceuticals transportation is a lot more difficult than you think. Continue reading to find out seven things you didn’t know about transporting pharmaceuticals.

What is Pharmaceuticals Transportation?

Pharmaceuticals transportation refers to the shipping of medications and other health-related substances. These materials must be shipped at several intervals before they reach the consumer.

Pharmaceuticals might be shipped from the manufacturer to the distributor. They can be shipped to the customer from either the manufacturer or distributor. Hospitals and doctors also make use of pharmaceuticals transportation.

Companies that work at transporting these materials need to know a lot. It isn’t easy, like mailing a letter. Below we look at seven things most people don’t know about transporting pharmaceuticals.

7 Things You Didn’t Know About Transporting Pharmaceuticals

The process of transporting or shipping pharmaceuticals is not easy. Many people don’t realize it’s a highly complex process. Continue reading to find out just how complex it is.

1. You Must Maintain Appropriate Temperatures

Most pharmaceuticals are delicate and need very specific temperature ranges. If they fall out of these temperature ranges, they’re no longer stable. This means they either won’t work or could potentially harm the person who takes them.

To keep appropriate temperatures, pharmaceutical drivers need to maintain “cold chain logistics.” This basically means the materials can never leave their specific temperature ranges. They have to be kept cold.

To maintain proper stability, most (not all) pharmaceuticals need to remain between 55 and 77 degrees Fahrenheit. Some might even need to be kept colder. This is why pharmaceutical shipping requires refrigerated trucks.

2. The Proper Packaging is Vital

Using the proper packaging is as important as maintaining temperature. Many medications can’t be exposed to direct sunlight or they become unstable. Plus, the right packaging can add an extra layer of temperature protection.

Most pharmaceuticals are shipped in thermal containers. These help maintain temperatures. They’re also thick enough to prevent direct sunlight from affecting the medication.

Pharmaceutical shipping companies often use special thermal pallets. This adds yet another layer of protection. When it comes to pharmaceuticals transportation, you can never be too cautious.

3. Cargo Theft is a HUGE Risk in Pharmaceuticals Transportation

The majority of stolen pharmaceutical products are taken while on the road. Most thefts occur because people are looking to resell them on the street.

Usually, cargo theft occurs when the vehicle is left by itself. This might be in rest areas or when the driver has to stop for any other reason. This leads us to number four…

4. High-Risk Shipments Need Two Person Teams

Certain pharmaceutical items are at a higher risk of theft than others. A prime example is narcotics, which are addictive. They fetch a good price on the streets and are easy to get rid of.

There are other materials or medications which might be in high demand. Generally, the more addictive or expensive a product is, the higher the risk of theft.

For this reason, certain shipments need two-person teams. This allows one person to stay with the vehicle at all times, even during stopovers. Both team members need to remain on high-alert for theft.

5. Drivers Need To Be Knowledgeable On What They’re Shipping

Many pharmaceutical items will need shipping. Each of these items can have different shipping requirements.

The shipping requirements might align with FDA regulations for a specific substance. Some substances might even be considered HAZMAT.

By understanding the materials, drivers can ensure both their safety and that of the pharmaceuticals. Mistakes can happen when a shipment driver doesn’t understand the requirements of what they’re handling.

6. Time is Everything

Medications are time-sensitive. They have limited shelf lives and delicate chemical compositions. For this reason, the shipping process needs to be speedy.

The issue of time is one of the reasons pharmaceuticals are seldom shipped via regular post. They often use a special courier service that can transport items quickly from one place to the next.

7. Some Drivers Need HAZMAT Certifications

The term “pharmaceuticals” can refer to a wide range of different substances. Some of these are classified as HAZMAT. The people transporting these substances need to get special certifications.

Why?

HAZMAT refers to materials that pose a danger to public health and safety. If the containers were to shatter, it could release deadly liquids or toxins into the environment. HAZMAT training ensures drivers understand how to handle these situations.

What Happens if Something Goes Wrong in Shipping?

If something goes wrong during shipping, the most obvious issue is the medications may no longer work. In the case of certain substances, it might also cause a safety hazard.

But what if a shipment is stolen or irrevocably damaged? There are major consequences.

The patients who are depending on their medications might not receive them. Pharmacies, hospitals, and doctor offices only have so much on hand. Some people can’t live without their medications.

Another issue is that pharmaceutical companies can lose a lot of income. This can negatively affect the entire business, even if only in the short term.

Find A Shipping Partner Today

Working with delicate, time-sensitive materials like pharmaceuticals? You need a shipping company you can trust. Not just any company will do. It has to be a company with ample experience in pharmaceuticals transportation.

Do you want to find out more about pharmaceuticals transportation? Looking for a courier service to transport your delicate materials?

Contact us today. One of our trained associates will be more than happy to assist you.


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Many people have attempted to ship themselves, but no one has ever succeeded. While you probably just want to ship a product, you need to use the right service. Courier mail can handle some things that the postal service can’t (though a living human isn’t one of them). However, you should understand the differences between the two services, and that starts with learning the basics of each.

Basics of Courier Mail

Since most people only have experience with regular mail, you might be asking, what is a courier?

A mail courier delivers packages and traditional mail, but it’s separate from the postal service.

There are standard courier services that offer deliveries for small and medium-sized packages. Typically, these deliveries are within the same country, but international couriers services are available.

A courier can also help deliver packages more quickly than the postal service. If you need to ship a package and get it to the destination within a day, courier mail is a great option.

You might also want to use courier mail if you ship packages in bulk. Courier services can handle bulk shipments more easily than postal mail.

Some couriers also offer luggage delivery. You might also be able to get extra insurance when you ship with a courier.

Basics of Postal Services

Postal services are typically public services, and they’re great for shipping personal mail and packages. A government runs postal services, and so they can be a cheap option.

The United States government runs the U.S. Postal Service, also known as USPS. You can send letters, pay bills by mail, or ship small to medium-sized packages.

USPS can send mail and ship packages within the United States. You can ship packages from a USPS store. If you need to send a letter, you can leave it in your mailbox or put it in a USPS dropbox.

For international mail, the USPS works with the Universal Postal Union (UPU). The UPU helps distribute mail across international borders.

A postal service is the basic method to use when sending and receiving personal mail. However, it’s not as great as courier mail when it comes to shipping packages for your business.

How They Differ

If you’re trying to decide to use courier mail or postal mail to send a package, you should understand the differences. While both options can get your package to its destination, the methods involved aren’t the same.

Multiple factors differ between the two shipping methods. Of course, some of those factors will also differ from courier to courier.

No two companies work exactly the same. Also, certain factors can change based on the size of your package, the weather, or other unrelated factors.

However, you should understand the basic differences. Then, if you need to send a package, you can decide which shipping method is best for you.

Everything from cost to delivery speed can vary when using courier mail or postal mail. Consider what factors are the most important to you so that you can determine whether a method is worth it.

Cost

No matter which shipping option you choose, you should look at how much it will cost. In general, larger packages are more expensive to ship than smaller ones.

If you have a small letter to send, you can buy a stamp for less than a dollar and ship it through the postal service. For other small packages that you send to family, the postal service is also probably your best bet.

However, while courier mail can be more expensive, it might be worth it. If you own an online business and ship a lot of packages, you can afford to pay more.

Unfortunately, USPS can only handle so many packages and letters in a day. On the other hand, you can spend a bit more money on courier mail to get faster, more accurate deliveries.

Not everyone will need the “upgrades” that come with a courier service. Still, you should consider your budget when choosing how to ship something.

Delivery Time

The growth of e-commerce and companies like Amazon has brought with it the expectation of rapid shipping and same-day delivery. If you need or want to send a package quickly, you need a service that can handle that.

While you can save money with the basic postal service, courier mail can help you improve shipping for you and the recipient. Fast shipping can be essential for some customers.

If you own an online business, you need to offer fast shipping to be competitive. Unless you have a unique product, people will want to choose the item with either faster or less expensive shipping.

Another thing to consider is if a courier service offers a specific delivery window. The USPS rarely offers more than the expected date of delivery.

However, if you have a package that the recipient needs to sign for, you might need a shorter timeframe. Then, you can coordinate with your recipient to make sure they can be home to sign for the package.

Trustworthiness

Almost nothing is worse than sending a package than having it get stuck somewhere. If you send a lot of packages, you need to choose a courier mail service that you can trust.

If you have issues with a courier, you should switch to another one. The same is true if you have problems with a postal service.

The right courier service should offer help with your packages. Ideally, you would get a tracking number so that you and the recipient can track the shipment.

If you plan to offer returns to customers, you need a courier service that can work with that. You should also look for a courier that follows its own rules regarding customer support.

Convenience

Another thing to consider is how much convenience matters to you. If you plan to ship a package, you often need to go to the post office to do so.

However, some courier mail companies offer more than that. In some cases, you can package a shipment and have someone pick it up from your home or office.

You can save time going to the post office or another site to send off packages.

Pack. Ship. Relax.

Shipping packages can be stressful, especially if you have a lot of them to do. You should compare and contrast courier mail and postal mail to choose the best option for you.

Courier services can take some of the stress off of shipping a ton of packages. Then, you can focus on other things instead.


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What if providing same-day shipping to your customers could actually save you money?

Most small businesses see same-day shipping as a complex and expensive proposition. But the truth is that the right courier can actually put money right back into your pocket.

Wondering how speedy small business shipping can save you money? Keep reading to discover the answer!

Loyal Customers

The core of any successful business is the core of loyal customers. These are the customers who reliably come back to you time and time again.

However, loyalty can only last so long. Whatever you’re selling, chances are that your most loyal customers are constantly being tempted by the competition. How, then, can you make your own service stand out?

With same-day shipping, those loyal customers get exactly what they want and exactly when they want it. Simply put, they won’t have time to stray when their favorite business makes online ordering so easy!

Urgent Consumer Needs

Many people think of same-day shipping as a kind of luxury. For many consumers, however, it’s a matter of necessity.

When there is an emergency and a customer needs something right away, time becomes much more important than price. They are willing to buy local and get what they need rather than order from someone else and try to save a few bucks.

Of course, helping someone out in an emergency is another way of building customer loyalty. In their eyes, you are no longer just another store. You are the business that helped them out when no one else could.

The Power of Impulse Buying

It’s an open secret why retailers always put things like candy and magazines near the registers. These are “impulse buys” designed to take advantage of customer desire for instant gratification.

In recent years, we have seen the online version of impulse buying continue to evolve. Retailers like Amazon retain enough information that customers can arrange a major online purchase with just the press of a button.

With same-day shipping, your own business can get a piece of this very lucrative business. It really is that simple: make it easier for customers to buy and receive products and you’ll see your sales just keep rising.

Grow Your Customers

Earlier, we discussed the need to appeal to your loyal customers. But same-day shipping also represents a great way to grow your existing base of customers.

This is mostly due to word-of-mouth (both in-person and offline). As we noted before, many customers prioritize speed over savings. If you can reliably deliver a variety of goods to customers on the day they place an order, your reputation will start to grow.

And no matter how much our technology has evolved, there is no substitute for word-of-mouth advertising when it comes to selling your products and services.

Trusted By Locals

Many businesses have tried a bit too hard to build a global brand. However, for a small business, one of the best ways to gain customers is to appeal to your local area’s consumers.

Think of it this way: everybody’s competition is Amazon. But this corporate giant usually cannot offer anything faster than one-day shipping for most items.

In other words, you can establish your business as the only way customers can get what they need on the same day they order it. Partner that level of service with local marketing and your business may quickly become a mainstay within your community.

Smartphones: Your New Best Friend

Same-day shipping was practically made for online ordering. With a simple click or two, customers can have almost anything sent directly to their door. Making this easy and intuitive (and fast) for customers is now more important than ever.

Why? We have now officially reached the point where more people browse the internet with smartphones or tablets than desktop computers. Same-day delivery helps motivate those impulse buys for a demographic that is constantly using their smartphones.

And you can advertise your fast shipping and diverse products via social media as well. This offers an immense ROI and another way of appealing to a very phone-driven set of customers.

New Product Offerings

Most businesses see same-day shipping as a way of getting their usual products out in a speedier manner. But what if it could be more than that?

For instance, customers are likely to order different kinds of products remotely if they know they will receive it very quickly. This is why services like UberEats have become so popular, especially among Millennials.

It may take a bit of creative thinking on the part of your product development team. But simply having same-day shipping as an option opens the door to selling an all-new selection of products.

Willing to Pay

So far, we have focused on ways that same-day shipping can increase your customers, build loyalty, and diversify your products. But one question remains the elephant in the room: “what about the high cost?”

It’s true that same-day shipping costs more than slower forms of shipping. So, how can same-day shipping remain profitable? Because customers are willing to bear the brunt of the cost.

Research has found that 88% of consumers are willing to pay for same-day shipping. To them, the time they save versus waiting a few days is well worth the extra cost.

Therefore, same-day shipping lets you have your cake and eat it, too. Customers will cover the additional shipping costs while you reap all the benefits of an expanding business!

Marketing Tool

It probably goes without saying, but just in case: same-day shipping is a powerful marketing tool.

You can make this service prominent in all aspects of your marketing. And the marketing is quite elegant: it argues your value proposition while also showcasing how you stand out from the competition.

In other words, adding same-day shipping is very profitable, both in the short-term and the longterm.

Small Business Shipping: You’re On Your Way

Now you know how small business shipping can boost your business. But do you know who can bring this option to life for you?

At Need It Now!, we specialize in professional and speedy courier service. To see how to get started, come fill out this shipping form today!


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From food to pharmaceuticals, many businesses can benefit from refrigerated trucking transport services. Refrigerated shipping services account for about $4 trillion worth of goods each year. This is due to a sharp increase in the demand for cargos that need to get moved in climate-controlled environments.

Not all couriers offer this specialty service, yet it is taking the world by storm. Read on for 7 cool facts about using refrigerated transportation.

1. Refrigerated Transport Has Come a Long Way

Before the days of refrigerated transportation, ice, and salt used to help keep goods cool. Yet, this method didn’t always keep cargo at an ideal temperature. Much of the goods would get ruined, resulting in a loss of products and sales.

In the early days of refrigerated trucks, there were many issues with quality control. The goods weren’t able to travel for long distances without getting spoiled.

Now, innovative technology and temperature controls make it easy to transport these items. Trucks are also more energy and fuel-efficient than past models.

New developments have also led to cold chain logistics for these reefer freights. This is to ensure the safe and efficient practice of transporting refrigerated goods. Here is more about cold chain logistics and how it’s impacting the transport industry.

2. It Isn’t Only for Food Items

Reefer freights work great for transporting perishable goods. This includes items like produce, dairy, seafood, and meat. Chocolate and baked goods can also get ruined by higher temperatures and humidity.

These freight carriers also follow proper FDA standards for handling and storing food. This makes them ideal for grocery and food meal delivery services. As well as restaurants and food warehouses who need to transport large cargos of food that can spoil.

Besides food, these services also ensure the safe transport of other refrigerated goods. This includes cargo from pharmaceutical, environmental, and beauty industries.

These cooling carriers work well to protect medicines or vaccines that need to stay at a certain temperature. Certain hazardous chemicals that may be combustible should also get transported with refrigeration.

Artwork and antiques are other goods that should be temperature controlled. High humidity and temperatures above 80 degrees can damage art.

Other items include fine wines, alcoholic beverages, flowers, and plants. Personal hygiene products, like perfumes and cosmetics, may also need refrigerated travel. Many companies that offer tobacco products and vaping supplies also use refrigerated transportation.

3. You Can Choose Between Frozen or Chilled Temperatures

Refrigerated trucking gives more control over the temperature and humidity levels during transport. You can keep cargo chilled or frozen, based on what you need to transport.

Some carriers also have the ability to control different temperatures within the truck. They use different zone settings for better temperature control.

These companies take great care into keeping your goods at the exact temperature. This keeps items from perishing.

This is especially important in warm and sunny climates. It’s also ideal for longer distances where goods can easily spoil.

4. You Should Expect Higher Costs for a Refrigerated Shipment

Transporting refrigerated items will likely cost more than dry goods. As dry cargo is not sensitive to temperature. This is also due to refrigerated transport services being more of a niche industry.

Not all courier services offer this type of transport. Nor do they have the technology and capacity to manage these services.

Higher fees are also due to the cost of cooling the units for transportation. Trucks feature a special design with freezer units and extra insulation. They may also involve special compartments to keep items safe during transport.

There is also extra care that goes into handling more sensitive cargo. This is to meet sanitary needs and delivery timeframes.

These type of transport services are also in high demand. They are subject to higher rush transport service fees as well.

Shipping during certain seasons, like the holidays, may also experience a price increase. Yet, you can check out these tips to help reduce shipping costs.

5. It Supports Less Food Waste

Using reefer freights to transport goods is better for the economy. This is due to less food getting ruined and thrown away, as it’s kept at ideal temperatures. This means less loss for businesses and manufacturers.

This is especially important since fresh foods are becoming more preferred. People are choosing foods without preservatives and added chemicals.

Temperatures over 40 degrees can promote bacteria growth on food. This means it’s more likely to develop salmonella and E. coli.

This makes refrigeration essential for transporting these foods. It also ensures food arrives fresh and gets safely handled when moving from point A to point B.

6. It Meets Both Local and Global Demands

Food refrigeration services help to meet the needs of both local and global goods. They support local business and farmers selling produce, meat, and dairy. Local wineries, breweries, and juice manufacturers can also benefit from refrigerated transport.

These services still appeal to national and global businesses in the food industry. This works to help keep supply and demand in check.

Offering different sized trucks or zone spaces also helps to support small businesses. As a local manufacturer may not need as large of a refrigerated space as a national company. This helps to keep pricing models more efficient for all business types.

7. There Is Less Room for Error

Most reefer trucks offer newer designs and innovative features. This is to ensure temperatures stay correct and consistent.

New technology works to keep track of temperature control settings. Many also have backup systems in place should a unit fail.

Quality control efforts and security measures have also come along way. Courier services use efficient tracking services to ensure temperature-sensitive items arrive on time. They also get packaged, handled, and monitored using proper safety techniques.

Choosing the Best Refrigerated Transportation Services

With refrigerated transportation, temperature, quality control, and timing are everything. You want a courier service that is reliable, experienced, and efficient.

Temperature monitoring is also important for maintaining the quality of your cargo. Skills in proper packaging and handling techniques are also essential.

Tracking services and notifications also help keep the customer well-informed on their delivery. Learn more about how SDS Global Logistics can handle your refrigerated shipping needs.


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Is package insurance worth the extra cost?

This is a common question with a complex answer.

Although a shocking statistic reveals that 26 million Americans have had holiday packages stolen from their doorsteps in 2017. This disturbing bit of information is bound to get you wondering, is shipping insurance worth it after all?

If you’re shipping a valuable item, you should consider these 5 points about package insurance.

Is Package Insurance Worth It?

When talking about whether to insure packages, there are a number of factors to take into account. Keep reading to find out the five key points about package insurance.

Consider Risk

First things first.

The two main factors to take into consideration when it comes to deciding on postal insurance are item type and destination. These two factors will help the sender to establish the risk involved in the process. Knowing these factors will also help to mitigate the risk as much as possible.

The type of item is a central part of establishing the potential risk, as there are certain kinds of items that are more likely to be stolen.

These are the items that can be easily pawned or resold. They include good quality brand names and easy-to-carry, more compact boxes. Branded boxes or any boxes indicating what is inside are therefore a bad idea.

However, it’s never certain that an unbranded item won’t be stolen. Any small items with a high value should be insured to avoid risk.

The reality is that some areas are simply riskier when it comes to damage and theft than others. It’s unfortunate but areas in the US vary widely in terms of risk. The general best practice is, therefore, to insure most packages, especially for international orders where risk automatically increases.

Both tracking and signature requirements may minimize risk. However, even in situations like this, coverage limits will be imposed by trackers. In addition, keep in mind that most third-party insurers will require a general level of trackability to insure your package.

Automatic Insurance

Ok, so this point is a little different from the rest.

All domestic UPS and FedEx parcels are automatically covered up to a value of $100. This is cover against damage or loss.

The U.S. Postal Service, however, only provides an automatic $100 of coverage on Express Mail.

Remember that all the carriers are offering is declared value coverage and not insurance. Declared value on goods represents the carrier’s maximum liability for that package in the event of damage or loss.

What this means is that you have to declare the value of your goods if they’re worth more than $100. If you fail to do this, the carrier’s maximum liability is $100, even if the parcel is worth $1,000.

Importantly, if you want extra protection for your shipment, you’ll have to pay for it. Extra coverage is highly recommended in some cases.

Read the Fine Print

This one in NB to say the least.

Always remember to read the small print before shipping a parcel.

It’s simply essential to know exactly what coverage you’re getting for your money. UPS has different policies to other companies, for example. UPS doesn’t cover precious stones, coins, or cash. FedEx and USPS have similar exclusions but no two companies are exactly the same.

In addition, different carriers cover different areas. When shipping internationally, ensure that you know which destinations are covered and which aren’t.

The declared value of items will also be subject to specific limits, depending on the carrier. For example, FedEx limits the declared value of antiques, plasma TVs and artwork to $1,000. Do your research, as declared values will range.

Another tricky area is packing requirements. In general, carriers will refuse to cover items that aren’t properly packaged. Look out for the packing requirements in the fine print and follow them carefully. Popping a delicate vase in a plastic bag is a bad idea for many reasons.

Documentation Dos

If there’s only one fact you remember from this article, make it this one. Any file you claim will require supporting documents. These will ensure you can prove the value of the goods, and show exactly what it is you’ve shipped. Without documentation, you simply won’t be able to follow the due process.

It’s also a pretty good idea to keep proper documentation of the parcel at the start and end of its journey. Along with this, a series of pictures of the actual item is helpful for keeping track of its starting and ending condition.

An example of this is that when you file with USPS, you’ll need to show evidence of insurance, evidence of the value, completed claim form, and proof of loss of contents or damage.

In some cases, a repair estimate is even required. Remember that if something can be repaired, you won’t receive the full amount of the value of the item.

A Waiting Game

Keep in mind that the whole process takes a while.

Carriers differ in their response times. However, you’re usually dealing with a massive company that gets many queries daily.

Different carriers follow different protocols for issues like lost packages. FedEx states that most cases are resolved in five to seven days documentation is received. The USPS allows itself more time and says that claims are typically paid within 30 days.

The process for a UPS lost-package claim begins as soon as the package is reported missing. The carrier then searches for the package, which is states takes up to 10 working days.

If they fail to locate your package, you’ll be sent a letter authorizing the claim. This is when your documentation is sent in. UPS states that, when the documentation is received, the process should unfold pretty quickly.  This can happen in as little as three days.

The Next Steps

After reading this article, it’s pretty clear that when talking about shipping and insurance, it’s helpful to do your homework.

There are simply too many risks involved in the shipping process to skimp on insurance. When deciding on package insurance, it’s essential that you find a company you can trust.

So, what are the next steps?

For more information about shipping insurance, please contact us. We’re more than happy to guide you through the options until you find one best for your needs.


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88% of retail customers are willing to pay more for same-day delivery.

If you’re a business of any size, this is something you can’t miss out on offering your customers. Not only can it build customer loyalty, but it’s something you’ll want to offer if you plan on keeping up in today’s marketplace.

But, what’s there to know about same-day package delivery? Is there more than one option available? What exactly does it entail?

We’re about to give you the answers to all your questions.

Get Familiar With the Perks

Before delving deep into the best options, it’s important to understand what you’ll get out of offering this delivery method.

Same-day delivery has been big for a while (since 1998 in fact). In 2015, Amazon announced that it would start to offer its same-day package delivery for free.

It’s important not to take “free” at face value here, as it wasn’t technically “free.” However, aside from Amazon trying to offer a revolutionary service for “free,” there are other perks.

The main perk is that, as a business, you’re offering your customers the convenience of shopping at home. And, you’re combining that with the product availability of in-store shops.

This was once the biggest drawback of making purchases online. Customers wanted to try things on as they could at the store but without physically going to the store.

Offering same-day delivery takes care of this immediacy. And, due to advancing technologies and logistics solutions, it’s not that expensive for you to incorporate into your business model.

Other perks include the ability to become a source for fast needs and make your online shopping cart CTA’s more attractive.

Who can resist “get this product by tonight” as a call-to-action when checking out?

Get Familiar With Logistics Options

As a business, you have a few fast delivery options. In the current market, there are three different types of logistics plans:

  • Logistics Provider: You can contract a logistics provider who handles all of your deliveries. They’ll provide you with fast solutions to these types of delivery requests from your customers.
  • Brokers Platforms: You can use a broker platform where you check out courier capacity. There you’ll be able to see updates on scheduled deliveries and view if they have the capacity to ship it the same day.
  • Manage a Fleet: If your company is large enough, you can go into the logistics industry yourself. Buy a fleet of trucks and handle same-day deliveries yourself.

While the choice is ultimately yours to make based on your needs, logistics providers will likely be able to offer you the best price.

Companies that handle the logistics of parcel delivery from start to finish are able to dedicate all of their resources to this one job. This will ensure that they offer the lowest price and handle things such as delivery and even returns.

With their integrated services, you’ll be able to streamline your own product inventory services and fulfill orders with higher efficiency.

Once you’re able to integrate this type of logistics services into your selling process, you can reduce your costs. How?

  • They’ll often provide insurance for your products, which means you don’t have to worry about lost or damaged goods.
  • They offer custom solutions, which means you don’t waste time dealing with packages or services that don’t custom-fit your needs.
  • Major delivery services usually charge you for rushed or oversized packages. For express couriers, this is normal; it’s what they do! Therefore, it’s included in the pricing most of the times.
  • You don’t have to hire drivers, buy trucks or worry about scheduling and gas money.

Buying a fleet of trucks and handling your own speedy deliveries is an option, but it won’t allow you to reduce your operating costs. Instead, you’re taking on more responsibility, wages, and overhead.

What to Know About Large Logistics Companies

If you’re working with an eCommerce platform like Shopify, your site probably comes with built-in shipping options.

Companies like DHL, FedEx and UPS are starting to offer same-day shipping due to high demand. You might see these providers offered in your built-in shipping methods.

However, be wary of these offerings. They’re options you can use, but it doesn’t mean you’re getting the attention you need and deserve.

Individual logistics providers are the way to go. They tend to be more focused on the end result.

This means that they’re more likely to offer store to door services that ensure your products don’t sit in a warehouse or get lost in a sea of trucks.

The peace of mind that comes with knowing that your sold product is going to be delivered on the same day is priceless in such a fast-paced marketplace.

Add in the insurance that’s included in these types of services and you can see why it makes total sense to go with a courier service for this type of delivery.

Enjoy the Perks of Same-Day Package Delivery

Ready to enjoy all the perks that a same-day delivery service can offer you or your company? Great.

You’ve decided that partnering with a logistics company is the best way to go in offering this service? Even better! That’s exactly what we do.

Need It Now offers same-day package delivery in over 50 metropolitan areas all over the country. Whether you need to send a small envelope, a food order or even a whole truckload of purchases, we’ve got you covered.

Better yet, we even offer an app you can download on iOS or Android to track your deliveries.

Ready to take advantage of these shipping perks? Create a new account today to get started.

Your customers will thank you, and you’ll start to see your sales skyrocket when they find out you’re offering one of the most coveted shipping options in the marketplace today.


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The demand for fast and versatile shipping options has led to a shortage of 51,000 truck drivers. More businesses than ever are transitioning away from brick-and-mortar stores. Instead, they’re selling their inventory online.

Whether your business is small or large, at home or nationwide, it’s likely that you rely on delivery services to get your products to your customers.

If you always opt for standard delivery options without considering the alternatives, it could cost you money. Expedited shipping is a delivery option that should be in the arsenal of every business.

But what is expedited shipping, and what are its benefits? We’ll cover that and more in this comprehensive guide.

1. What is Expedited Shipping?

To expedite something is to make something faster. When we talk about expedited shipping, we’re talking about a delivery service that is faster than a standard delivery. The standard time delivery of most delivery services varies from around 5 to 10 business days.

Expedited shipping can be confusing because most delivery services have their own names for this service. Same-day delivery, next-day delivery, and express delivery are all types of expedited shipping.

No matter who delivers your packages, you can expect their expedited shipping options to be a faster alternative than their standard offerings. But of course, the increased pace and convenience comes at a higher price.

2. When Should You Use Expedited Shipping?

Now that we’ve cleared up what expedited shipping is, you’re wondering why you’d ever use it. That depends on the needs of your business and your customers. It’s not cost-effective to always use expedited shipping, but it can save you a headache in certain situations.

Many retailers have delivery windows. If you miss the delivery window you can expect to pay a fine and receive a charge-back on a portion of the order. When you realize you’re running late on an order, expedited shipping can get the product to the retailer in time, avoiding this fine.

Expediting your packages is often safer than standard delivery. Are you shipping an expensive item? When you choose expedited shipping, your package is on the road for less time and for fewer hand-offs, meaning it’s less likely to be damaged, lost, or stolen.

Sometimes a client or customer may be in a time-sensitive situation, where they need your product right away. This might be a hospital or medical facility experiencing a shortage. It could also be a manufacturer in need of a critical device to continue normal operations.

No matter what you’re selling, you should always offer your customer the choice of expedited shipping. More customers than ever are looking for fast, same-day delivery options. To be competitive in this cutthroat market, every retail business needs expedited shipping.

3. How Fast is Expedited Shipping?

The delivery timeframe for expedited shipping varies by company. You can expect most providers to deliver the item within two to three days, which is several days faster than standard shipping services. If the item isn’t already in the warehouse of your delivery provider, same-day delivery isn’t likely.

To see which expedited shipping options are available, most delivery services offer automated quotes to help you come to the most economical decision.

And just like standard shipping services, providers offer expedited tracking. In fact, when a delivery is expedited, many delivery services make an effort to update the status of your package the moment it’s delivered. If you’ve splurged on expedited shipping, they know you have a vested interest in the shipment being delivered on time.

4. What Are the Benefits of Expedited Shipping?

Nowadays, offering expedited shipping is no longer a pleasant perk. It’s a necessity to remain competitive in the market. Amazon has understood this most of all. It is creating fulfillment centers across the country to increase its shipping coverage.

To stay competitive against Amazon and other massive companies, it’s in your best interest to rely on third-party delivery companies and their own robust shipping lines.

Why do customers even want expedited shipping anyway? Can’t they just wait for the package? The reality is they could — but if someone else offers a similar product without the wait, it’s likely they’ll jump ship to a competitor.

When you offer expedited shipping to your customers, you’ll increase your customer loyalty. Believe it or not, customers know how difficult it is for stores to ship their products quickly and efficiently. The faster you get it in their hands, the more impressed they’ll be.

This will improve the metrics and ratings for your business and will also earn you loyal customers that return to your storefront often.

Few customers are simply impatient. The reality is they truly might need something as fast as possible, such as a new outfit for a spur-of-the-moment interview or pictures for an unexpected house-staging. If you don’t offer expedited shipping, you’ll be losing out on customers that need a last-minute item.

Stay Competitive With Expedited Shipping

What is expedited shipping for your business? It can mean the difference between eking out a profit or having to throw in the towel. We know how important punctual and efficient delivery is to the success of your business.

By plane, freight, or truck, our expedited shipping services are guaranteed to get your packages to their destination on time. Take a look at our varied shipping services to see which one is right for you and your business. And with our app, staying up-to-date on your deliveries has never been easier.


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In the age of Amazon Prime, 63% of all consumers now expect deliveries within 3 days or less. And if the current trend continues, those expectations will continue to rise.

How is your business meeting your customers’ delivery expectations? Can your customers consistently expect fast delivery?

Even if your company is performing well, there’s always room for improvement. With that in mind, check out these tips to ensure lightning quick deliveries every time.

Automate Your Fulfillment Process

The first thing you need to do is to eliminate manual processes from your shipping process. Manual tasks are usually where errors and inefficiencies occur.

Use shipping automation software like ShippingEasy and ShipStation to easily handle a number of tasks. Some of the best tasks to automate are manually filling out forms for shipping companies, creating bills, printing labels and choosing the right carrier. Automate all of these tasks and more to speed up shipping tasks and lower costs.

Streamline Your Processing

Streamlining your order fulfillment system means minimizing the shipping time frame for order placement to when the order ships.

Focus on two specific areas as you improve the efficiency of your system. First, look at the communication to the order packers. It is essential to notify order packers immediately after order placement. If your packers are also tasked with other duties, use automated SMS, two-way radio or phone calls to notify them.

You can also streamline the packing process by having a clean and organized shipping area equipped with plenty of box sizes, packing materials and tape dispensers on hand to facilitate faster packing.

It’s also important to assess your physical warehouse. Is it big enough to handle all your inventory and equipment?

You may be able to use a forklift to strategically reorganize the space, making your most popular products the most accessible.

Is better inventory control enough for your small business? Or do you need a larger warehouse?

If you’ve outgrown your warehouse, you might consider relocating closer to your customers. Being closer will improve delivery times. Faster deliveries build customer loyalty which leads to more sales.

Use Address Software

Many shipments do not arrive on time (or at all) due to an address error. That’s why your company needs to be double checking your customers’ addresses.

The post office and several delivery services rely on systemized databases. That means any deviation on the address, no matter how small, can slow your delivery time.

You can eliminate most of these issues with an address validation program. These programs bring uniformity to your address labels so postal machines can read them. They can also print barcodes on your packaging.

Another way these programs improve delivery speed is by checking your addresses against postal databases to make sure they are correct. In this way, address validation software eliminates problems and shipping delays before they occur.

Provide Delivery Date and Time of Day Delivery

It makes sense to provide an estimated delivery date when a customer places an order. But surprisingly, many companies still give an estimated time frame, such as three to five days. That’s not acceptable in 2019.

Not only should you give your customers an estimated delivery date, but you should also give them a time of day they can expect the delivery.

Customers don’t want to come home after a long day only to find a delivery notice on their door. This means they won’t receive their delivery for at least one more day. Customers also dislike packages left on their doorstep, leaving them vulnerable to theft.

Many customers prefer knowing a specific time window for the delivery of a package.

The best way to deliver within specified time windows is to use local services that will drive packages to your customers.

Try Drop Shopping

An alternative option is to drop ship your products. Instead of keeping your goods in house and incurring the inventory and overhead costs, you can have the manufacturer ship your goods directly to your customer. Shipping directly from the manufacturer saves you time and money.

Drop shipping is also a great way to increase your cash flow. That’s because you don’t stock the product or pay for it until it’s sold which, by definition, is after you receive payment for it.

You can also test new products easily and add new products to your line without having to order in large quantities and store them. You also don’t inherit the risk that the product may fail after you’ve already spent money on it.

Before switching to drop shipping only, run several test shipments to make sure deliveries are faster and reliable.

Use Multiple Warehouses

Using multiple warehouses to speed up your delivery process may be cost-prohibitive for most small businesses. But you can partner with a fulfillment center that has multiple locations in order to benefit from their capabilities.

If you are shipping a package from a warehouse in San Diego to a customer in Boston, your package will travel through several zones. This will likely push back your delivery time expectation to five days.

But if you have warehouses in San Diego and in New York City, you can speed up your delivery time considerably. Fulfill the order from your New York warehouse, and you should be able to deliver to Boston within two days.

Making a Fast Delivery Even Faster

More than 100 million Amazon shoppers are Amazon Prime members and are enjoying fast delivery times with every purchase. This is leading consumers to increase their expectations about delivery times.

Shoppers may not have a problem with a three-day shipping window, but as Amazon and other companies improve their delivery times, expectations will continue to rise.

So even if your company delivers packages promptly, it’s a good idea to stay ahead of the curve. Automate your system and streamline your shipping process. Use address validating software and assess your warehouse capability. Consider whether partnering with a fulfillment center or drop shipping products are viable options.

Ultimately, we are leading to the point of instant gratification. Check out why your business needs same-day delivery now.


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Starting a business means being in “the know.” As a business owner, you must know all about policies, laws, regulations, and standards of operation. It takes time, effort, and a great deal of research to start a business because of this.

If your company ships product, then you will also need to know about shipping restrictions. Shipping items can be an easy endeavor, but you have to know what is and isn’t okay to ship before sealing the box.

National and private couriers both follow federal regulations when shipping packages. They flag packages that seem suspicious and/or not within shipping parameters.

Postal workers measure proper weight, postage, and proper packaging, but this isn’t their only job. They also smell, feel, and inspect packages before they make it to the next round of shipping.

It’s common to hear when sending off a package, “Are there are liquids, flammables, or hazardous materials?” But, do you know what those categories mean? Do you know what items you aren’t allowed to ship?

Read on to learn what items your company should never ship. Ever.

Exhaustive List of Shipping Restrictions

No one wants their businesses to get fined or to end up getting in trouble because of shipping restriction violations. Here’s an exhaustive list of shipping restrictions that help you to avoid any confusion, fines, or trouble with the law.

1. Obnoxious Odors

Any material or items being shipping must not have a foul or strong odor. Strong odors indicate that the items are not suitable for mailing. Odors signify that the package may contain hazardous, flammable, or generally toxic materials.

If you think that an item you ship may have an odor, but it’s not toxic or hazardous, ask the mailing office if you are able to ship it.

Also, be aware that boxes with leaking items will also not ship, and will most likely get discarded by the shipping service. If you ship non-toxic liquids make sure to properly package the item so it does not leak or break.

2. Hazardous Liquids and Powders

Safety for postal workers is a concern for national and private couriers. Shipping restrictions help to keep postal workers safe as well as the general public.

For this reason, you aren’t allowed to ship hazardous items. The U.S. Department of Transportation identifies items considered hazardous and pose a significant health risk.

3. Alcohol Without a License

To ship alcohol, such as whiskey, you must have a license to do so. In addition to needing a license in most states, many shipping companies require that an adult over 21 signs for the package.

The package containing the alcohol also must be sufficient. The shipping materials need to be able to contain liquid if it breaks. Make sure to package it well enough to not break in the first place.

Also, if you don’t have a license to ship large quantities of alcohol then expect stick to only a couple of bottles per package.

It’s also worth knowing, whether a postal company has a license to ship alcohol in the first place. Some courier companies opt of getting licenses and instead prohibit the item.

4. Firearms and Ammunition

Unless you have a license to ship a firearm, then it is strictly prohibited to ship one. Ammunition is also prohibited without a license.

5. Live Animals

You aren’t allowed to ship most live animals. Some companies do allow people to ship certain live animals such as lizards, geckos, fish, and bees. However, regulations usually prohibit the shipping of any other type of animal species such as mammals.

Ask your courier company in advance what live animals you are and aren’t allowed to ship. Also, make sure to follow their policies for shipping these live animals thoroughly.

6. Currency

Most companies prohibit shipping of bank bills, notes, and currency. This includes coin and paper money as well. Endorsed stocks, bonds, and cash letters also fall under this restriction category.

7. Remains

You cannot ship human or animal remains of any kind. Some companies do allow you to ship cremains as long as you follow special regulations. If shipping cremated remains to another country, the other country must also allow it.

Shipping corpses, organs, or disinterred remains is strictly prohibited.

8. Marijuana and Controlled Substances

You cannot ship marijuana or controlled substances, even for medicinal purposes. Shipping controlled substances require proper licensing from the Drug Enforcement Agency and other organizations.

If your company is not a pharmaceutical company, then it’s safe to say that you are not allowed to ship these items.

9. Expensive Items

For example, watches costing more than $500 and expensive art pieces. Irreplaceable antiques also fall under this category.

Speak with the courier company to see what their policies are for shipping expensive items. Some companies offer insurance and signature confirmation at an extra charge. The concern for most companies when shipping these items is the potential liability and value loss that could result.

Ship these items at your own risk and speak with your courier in advance.

10. Fireworks

Fireworks are strictly prohibited because of their flammability. For companies interested in selling fireworks, know that ground shipping is your sole method of shipment. You must also have a license to ship fireworks and follow all shipping procedures.

11. Uninstalled Lithium Batteries

Lithium batteries are susceptible to combustion if improperly packaged. As such, you cannot ship lithium batteries not already installed in a device and with higher watt-hours available.

Consult with the shipping service to learn what their specific restrictions are regarding wattage hours and lithium batteries.

12. Cigarettes and Tobacco

You cannot domestically or internationally ship cigarettes and tobacco. You can, however, ship cigars. Speak with the courier company to see if they have the proper licensing to ship these items.

Want to Know More About Shipping Restrictions?

When researching shipping restrictions, start with information available within your industry. Know, too, that small businesses won’t qualify to ship items such as fireworks without proper licensing, permits, and procedures.

Always consult with courier companies before shipping any questionable goods. They will be able to better help you understand how, if, and when you can ship items through their company.

Visit our website to learn more about our shipping services.