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National Courier Service | Same Day Delivery Management Specialist

last mile /

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You know the dread you feel when you’ve sent a package but you’re gambling about whether it will arrive before the big event? Have you ever sat and checked delivery status over and over, only to find the same “out for delivery” message?

If this sounds like you, then you’re ready to explore how a courier service ups the game. When you need to deliver something, you need to ensure it gets there in time.

The differences between a mail courier and a postal service help you determine the best way to deliver your important package. Here are some of the ways the two vary in service, price, and other details.

Who Runs the Company

One of the biggest differences between a mail courier service and a postal service is the people in charge. In general, governments run postal services as a national program. Courier services aren’t subject to the same regulations because they aren’t run by a government office.

Private businesses and corporations don’t have as many restrictions or red tape. They’re free to offer more services and charge more for them. Be sure to ask the right questions before you hire a courier to make sure they’re the right choice for your shipping needs.

How Much It Costs

Another chief difference between a postal service and a mail courier service is the price. While postal services offer shipping at a cheaper rate, they also have longer delivery times and aren’t as organized. Tracking your package may lead to problems, and they don’t always deliver on time.

With a courier service, you’ll pay more but you’ll get supreme service and better shipping guarantees. If you’re paying for next-day service, you should get next-day service without any hiccups.

Who Handles the Shipment

Sometimes one postal service doesn’t handle the delivery during the entire trip. That means you’re subject to two different countries’ regulations and delays, instead of only one. There may end up being trouble with tracking and communications between the countries and their postal services.

With a courier service, the same company takes your package the entire way. You’re sure of having a line of communication with the company and knowing where your shipment is at all times. You also have the peace of mind that your items aren’t lost or taking forever because of the transfer between services.

Specific Times of Delivery

Often courier services can offer a specific window of time for delivery, like 12-2 p.m., whereas a postal service can only specify a day. Because they know the details of your package, they can be more specific about their estimates. They service its delivery the entire journey.

Postal services handle a larger volume at a much lower rate, so they aren’t able to provide as many details. While they do offer tracking, the system doesn’t always work like it’s supposed to. Instead, you’re left with vague details and packages that get lost (and sometimes they never get found).

Using a Mail Courier vs. Postal Service for International Shipping

Besides the use of two separate postal services, international shipping brings a host of other complications. Packages and shipments have to go through customs and extra red tape when coming from or going to another country.

Customs can delay a package indefinitely because they require the recipient to pay a fee. If the other country’s officials can’t reach the intended recipient, the package stays in limbo until someone comes to pay the taxes and fees.

Courier services offer prepaid taxes and fees for international shipping. They avoid the red tape and avoid having to rely on the recipient for a timely delivery. Instead, they deliver the package right to the recipient, without extra headaches and problems.

Extra Services Offered

Postal services can’t offer as wide an array of special services that courier companies can. They’re limited by the sheer volume of shipments, as well as their budget restrictions.

Couriers don’t have the same problems, so they can offer extra services like refrigeration. If you have something that needs to stay cold during shipping, courier companies can ensure this.

Couriers also work to improve the final mile distribution. This is the part of your package’s journey where it reaches the recipient’s door. While this can take the longest out of the entire process, couriers have better solutions to making this a fast and easy leg of the trip.

A courier company can hire more drivers and delivery members by outsourcing the job. The same way people can drive for Lyft, they can pick up packages and deliver them for couriers.

This takes the burden off the company to have so many in-house employees. It means fewer packages on each truck and faster delivery times.

More distribution centers also help with final mile delivery, and private firms can add these a lot easier than government agencies. Postal services are closing more and more of their branches, an estimated 200 in 2019. At the same time, courier services continue adding brick-and-mortar warehouses to serve as distribution centers and make the final mile easier, faster, and cheaper.

The Clear Choice

With the above differences between a mail courier and a postal service, it’s easy to see which one works best. Especially in the case of specialized deliveries and time-sensitive parcels and documents, couriers have better service.

For more information about ASAP Courier, a Need It Now Company, and our services, check out the rest of our website. Get a quote today for your courier service needs!


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80% of people want their products delivered on the same day of ordering. 61% want it 1-3 hours after placing their order!

Figures like these have delivery services rushing to meet the changing demands of a fast and impatient market. Some companies are managing better than others, with the speed and quality of service varying considerably across the board.

How can you tell from the outset whether your final mile delivery service is up to scratch? What should you look for in order to know your products are in good hands? Let us help!

Keep reading to learn 6 signs of a successful final mile delivery service.

Defining the Final Mile

Let’s start by considering what the final mile actually is.

It’s something of a metaphor in delivery services. Essentially, it’s a term that explains the final port of call in the ordering process: the crucial step of delivering the product from a distribution center to the customer.

This is the most important stage, which can make or break the customer experience, and a company’s reputation in the process.

Slow, unpredictable, inconvenient delivery is a recipe for disaster. In the next section, we’ll take a look at how successful delivery services manage the task.

6 Signs of a Successful Final Mile Delivery Service

Here are 6 things that all successful final mile delivery services do. If you spot these signs in your delivery service, you can rest assured that it’s in good hands!

1. Same-Day Delivery’s Offered

We’ve already seen how people now expect rapid and easy delivery.

Gone are the days when you’d order a product online and only expect to receive it a couple of weeks later! Giant companies like Amazon have raised the bar: same day delivery is now an expectation for a large proportion of customers.

There are significant challenges for services hoping to achieve it.

But with customers now hoping for delivery within a few hours of a purchase, a sure-fire sign of a successful final mile delivery service is the offer of same-day delivery.

2. The Delivery’s Visible to All

There’s nothing more frustrating than not knowing when your product’s going to arrive.

This is where the visibility of service delivery’s so important. The best companies will show you exactly where your product and delivery person is, and when it’ll be at the door.

The convenience of this approach is key. With such information, a customer can plan their day around the delivery, safe in the knowledge they won’t miss it.

3. New Technology’s Utilized

Delivery’s no longer restricted to the old-fashioned ‘man in a van’.

Far from it. These days, certain forms of delivery would have seemed like science fiction 20 years ago. Technology has advanced to the point where autonomous vehicles (such as drones) will run the show in years to come.

Indeed, it’s estimated that 80% of last mile deliveries will be done by autonomous vehicles by 2025.

There are major advantages to this approach. Think faster delivery times in general, and to remote locations. Then there’s the reduced labor costs and manual handling of products.

Tech doesn’t just help in the actual delivery itself. It can also take the form of computer programs that register the efficiency of a service and make recommendations on potential improvements.

Whatever the case, the best services are constantly trying to leverage new technology to improve performance.

4. They Boast Many Distribution Centres

People order an item and want it as soon as possible.

Meaning delivery services have no choice but to find novel ways to speed up the final mile process.

One way to achieve this is to reduce the distance between the distribution center and delivery address. And this is possible by increasing the number of distribution centers in a particular place.

Any order that comes in will have the product delivered from the nearest of distribution centers.

The more distribution centers, the better for the service.

5. Flexibility’s a Key Component

Speed’s one thing, flexibility’s another. And customers want both!

Not only should items be delivered quickly, but a quality last mile delivery service should allow them to customize their delivery too. Instead of a one-size-fits-all, ‘here’s how it’ll be delivered and how much it’ll cost’ approach, there should be a choice.

Customers can decide when it’ll arrive and how much it’ll cost them. If they’re happy to wait a few days for less expense, then they can. Likewise, if they’re happy to spend top dollar for faster delivery, they can do this too.

There could also be the option to collect in-store or collect from a pickup location. And how about an option for the product to be left in a secure place?

Regardless of the type of courier, such flexibility is a clear sign of a competent final mile service.

6. Data Gets Analyzed to Optimize Performance

The best delivery companies collect data and analyze it.

It’s the only way to optimize the service. From customer satisfaction to delivery times, driver productivity, and so on.

The average customer may find it harder to know if this happens. But it’s something all the best services will do to ensure constant improvement and customer satisfaction.

Time to Get Delivering

The final mile is the crucial step of taking a product from a distribution center to a customer’s doorstep. Peoples’ expectations of item delivery are changing with the times.

These days, speed and quality of delivery are demanded by customers.

Delivery services have been forced to meet this expectation. The most successful services have risen to the occasion in different ways.

They offering same-day, fully visible delivery that utilizes new technology in the process. They’ve increased their number of distribution centers, created a fully flexible service and analyze their data to optimize performance.

Spot these signs and rest assured that your delivery is in good hands.

Now we’d love to hear from you! What’s the most important thing you look for in a delivery service? Let us know in the comments.

And get in touch to see how we can meet your delivery needs.