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National Courier Service | Same Day Delivery Management Specialist

same day logistics /


Do you have a physical letter or item that needs urgent mailing? If so, same-day delivery is the best delivery option. Are you wondering, what time do I have to mail a letter for it to get delivered within the day?

The logistics industry saw a huge jump in growth and development during the pandemic. More people are getting their goods online and expecting them delivered to their doors. Now, 36% of US consumers buy their retail goods online.

To roll with the times, you need to offer same-day mail delivery in your business, as well. No matter how small or big your business, consumers expect their items to reach them right away. Below, we’ve got a guide on what you need to know about same-day delivery.

Why Offer Same-Day Mail Delivery in Your Business?

Not all businesses are like Amazon, which has exclusive shipping services now. The brand delivers 46% of all Amazon orders in the US. It’s what makes the online retail brand even more popular and in-demand.

However, Amazon doesn’t offer everything. It also doesn’t have what smaller businesses have, which is a focus on a niche market. You don’t need to compete with big brands like Amazon to keep your business open.

What you need is to adapt to the times. This includes learning and adding same-day mail delivery to your services. Be it to the other side of the country or within the city, your customers should know that you can deliver just as fast.

Also, customers are willing to pay a little extra money if they can get their orders delivered within a day. Millennials are also more likely to buy from your online shop if you offer same-day delivery. It’s an outlook gained from the quickness of the internet and modern technology.

Let’s not forget that there are people who like to buy their holiday or anniversary gifts last minute. If you offer same-day delivery, you’ve got a good chance of attracting those types of customers. It’s also more practical to order something that they’ll need soon rather than order something they won’t need for a long time.

Same-Day Delivery vs. Regular Mail Delivery

Instead of looking up how many days for regular mail delivery in the same city, we’ve got it here for you. The Postal Service takes 2-3 days to deliver local first-class mail. Any mail delivery going out of the city will take 3-5 days.

Remember that the pandemic is causing some issues with delivery times, as well. You’re looking at a delay of 2-3 days. That’s not counting the delays caused by any weather changes or other factors.

However, the problem with same-day delivery services is that they aren’t often available in non-metro areas. There’s no big demand for same-day mail delivery in rural areas. If a courier offered same-day delivery in rural areas, it’d only cost the business more.

What To Remember for Businesses Considering Same-Day Delivery Services

Is it worth it to offer same-day mail delivery services in your business? Will it be better to use regular couriers? Below are a few things you need to remember before you commit to offering same-day delivery.

First, let’s discuss the delivery time. Same-day couriers can guarantee that your packages get delivered within 24 hours. The time it takes for regular couriers to make their deliveries may vary.

Next, consider the quality of service. Most same-day delivery couriers stand out because of their great service. They don’t only offer express services but also great care and attention to the packages. Regular couriers get thousands of packages and won’t treat yours with special care.

You have a variety of options for same-day delivery services. You can use last-mile delivery services and warehousing services. You can also ask your express courier to pay special attention to fragile items, like artwork. The customer who has same-day mail delivery won’t be happy if his package arrived broken.

Same-day delivery services also have their disadvantages. On pricing, standard mail services already have a fixed rate for packages. Those rates often depend on the weight of the item and sometimes on how far it’ll go.

While standard couriers take longer to deliver goods, they’re also more affordable. Also, they post notices of price increases so customers stay informed. Same-day services can be more expensive and varied in their pricing.

When it comes to security, you can also expect that standard couriers have the upper hand. Standard couriers don’t get swamped by the thousands of packages they need to deliver within the day. Their couriers tend to be more relaxed and have more time to check everything off.

How To Use Same-Day Delivery Services

Now, you’re wondering, how do I mail something with guaranteed same-day delivery? If you want to make sure that your packages get delivered in 24 hours, look for the best mail delivery services. If you’re delivering something out of the city, try using well-known delivery brands like FedEx or UPS.

It’s as easy as bringing your items to the store and picking among the options. For example, FedEx has a variety of same-day, same-city delivery services. You can pick from Direct, Priority, Standard, and Economy.

Until what time do I have to mail a letter for same-day delivery? If you’re mailing an urgent letter to someone and you want it to reach the person within the day, don’t mail it too late in the day. It’s always better to check the last collection time of the delivery service.

Often, the last collection time for most same-day mail courier services is 5 pm. However, even that isn’t a guarantee. The best way to guarantee overnight delivery for a letter is to pay for express mail.

Mail Your Packages With Same-Day Mail Delivery

That’s our quick guide on using same-day mail delivery. We hope you enjoyed reading and learning about same-day mail delivery.

If you want to learn more about courier services and warehousing, check out our other blog posts.

Do you want to learn about warehousing and how your business can earn from using one? Do you need a courier service for your business in New York, New Jersey and the Tri-State area? Let us know what you need when you contact us here.


Americans ship an average of 165 billion packages every year. On top of that, almost 200 million letters and documents pass through the United States Postal Service and private couriers.

With so much mail changing hands, accidents are guaranteed to happen. Regardless of carriers’ best efforts, some packages and documents are lost or damaged in transit each year.

Shipping insurance is often consumers’ only protection against these unavoidable losses. Keep reading to learn how to insure shipping on your essential items.

What Are Courier Services?

Courier services are private companies that deliver goods, packages, and documents. They typically handle and insure shipping of everything from furniture to letters.

Some couriers specialize in specific fields, such as medical products and supplies. Many also offer related services, such as warehousing.

Many customers are most familiar with UPS and FedEx. These two carriers offer wide-scale delivery services that have made them household names. However, there are many local and regional courier services, as well.

Smaller services often offer services larger couriers do not. Examples include:

  • Rush and on-demand services
  • Pre-scheduled routed delivery options
  • Warehousing and related services
  • Specialized delivery vehicles, such as those enabling refrigeration

All of these features enable private couriers to provide vital solutions for common personal and business needs.

What Can Be Shipped Through A Courier?

Generally speaking, couriers accept any item that can be legally shipped in the United States. This includes:

  • Letters and documents
  • Packages and parcels of all sizes
  • Medical or chemical supplies and equipment
  • Perishable items
  • Large home or business goods and equipment

In some cases, shippers use couriers simply because they cannot send their desired items through the USPS. In others, they specifically choose couriers because they feel they provide a safer, more reliable delivery option. Alternatively, shippers may work with couriers primarily for the speed and convenience they offer.

No matter what a shipper’s reasons, they may understandably have concerns about what happens in the event that their items are lost or damaged in transit.

Are Items Shipped With Couriers Insured?

What is shipping insurance? Does it come standard whenever you ship things via courier? The answers to these questions may be more complex than most consumers expect.

Put simply, shipping insurance is a form of security carriers offer their customers. It is a promise or additional service guaranteeing that items will arrive at their destination in the same condition in which they were shipped. If they do not, the carrier will reimburse the consumer for the amount of money required to restore or replace the item.

Is Parcel Insurance Standard?

Some items handled by couriers qualify for automatic coverage. For example, both UPS and FedEx automatically apply coverage of up to $100 on all items they handle. Most local and regional couriers offer similar coverage.

Customers using advanced courier services may also qualify for some parcel insurance as part of their service packages.

However, not all packages qualify for coverage. Numerous limits apply.

Declared Value

In most cases, covered items are insured up to their declared value or $100, whichever comes first. This may be different from the actual amount required to replace or repair them. Shippers who do not declare a value of over $100 also lose their opportunity to claim more than that amount should the item be lost or damaged.


Nearly all couriers refuse to insure packages unless they are appropriately packed. Poorly or improperly packaged items typically are not eligible for reimbursement should they be damaged.

For example, delicate items must be buffered by bubble wrap, packing foam or peanuts, or other protective materials. If they are not, shippers are not eligible for reimbursement when they are broken.

Exceptions To The Rule

Not all carriers insure shipping on all items. Items commonly exempted from coverage include:

  • Coins
  • Cash
  • Gems and precious stones or metals

Other items may be covered, but only to limited amounts. For instance, many carriers place hard caps on the amount of insurance customers can get on expensive items such as:

  • Fine art
  • Electronics
  • Antiques

Shippers can still send these items with the understanding that they will not be reimbursed for their full loss should something happen.

Finally, many carriers restrict coverage to within certain geographic or national boundaries. Often this is because they are required to hand the package off to another company or service.

In an event, it is important that shippers ask questions when shipping. It is the only way to ensure that they fully understand what insurance they are receiving and under what conditions.

Submitting A Claim

Shippers should also take care to understand the claims process before shipping.

First and foremost, shippers should be aware that they are responsible for initiating a claim when an item is damaged in shipping. They must also do so promptly, as time limits usually apply.

Contrary to common assumptions, shippers typically cannot simply announce a value for their lost or broken item and expect to receive that amount in compensation. Each carrier has its own policies and procedures. In most cases, however, shippers must:

  • State the value of their item upfront when shipping
  • Provide evidence of the item shipped and its cost at the time of claim
  • Do both of the above

Experienced shippers or those dealing with particularly valuable items may wish to take preemptive steps to ensure they are prepared should they need to make a claim. Best practices include:

  • Taking photos of the item prior to packaging
  • Keeping documentation of the item’s origin and value
  • Taking photos of the item properly packaged
  • Keeping shipping receipts
  • Getting photos of the damaged item at delivery and/or unpacking

In the event that an item can be repaired rather than replaced, shippers may be required to take that route.


Shippers should be aware that reimbursements are not immediate. Carriers commonly take between two and five weeks to process and reimburse insurance claims.

How to Insure Shipping

To insure shipping on packages, consumers should take basic precautions. These include packaging items carefully and inquiring about terms prior to shipping. Perhaps most importantly, shippers should contract with quality, reliable carriers.

Contact Miami and Ft. Lauderdale’s best courier service today to discover how you can start shipping your packages properly insured and stress-free.


The pharmaceuticals market was worth $934.8 billion in 2017. Experts estimate it to grow to more than $1,170 by 2021.

Customer demand is constantly on the rise. This means there are a lot of pharmaceuticals needing transportation.

The process of pharmaceuticals transportation is a lot more difficult than you think. Continue reading to find out seven things you didn’t know about transporting pharmaceuticals.

What is Pharmaceuticals Transportation?

Pharmaceuticals transportation refers to the shipping of medications and other health-related substances. These materials must be shipped at several intervals before they reach the consumer.

Pharmaceuticals might be shipped from the manufacturer to the distributor. They can be shipped to the customer from either the manufacturer or distributor. Hospitals and doctors also make use of pharmaceuticals transportation.

Companies that work at transporting these materials need to know a lot. It isn’t easy, like mailing a letter. Below we look at seven things most people don’t know about transporting pharmaceuticals.

7 Things You Didn’t Know About Transporting Pharmaceuticals

The process of transporting or shipping pharmaceuticals is not easy. Many people don’t realize it’s a highly complex process. Continue reading to find out just how complex it is.

1. You Must Maintain Appropriate Temperatures

Most pharmaceuticals are delicate and need very specific temperature ranges. If they fall out of these temperature ranges, they’re no longer stable. This means they either won’t work or could potentially harm the person who takes them.

To keep appropriate temperatures, pharmaceutical drivers need to maintain “cold chain logistics.” This basically means the materials can never leave their specific temperature ranges. They have to be kept cold.

To maintain proper stability, most (not all) pharmaceuticals need to remain between 55 and 77 degrees Fahrenheit. Some might even need to be kept colder. This is why pharmaceutical shipping requires refrigerated trucks.

2. The Proper Packaging is Vital

Using the proper packaging is as important as maintaining temperature. Many medications can’t be exposed to direct sunlight or they become unstable. Plus, the right packaging can add an extra layer of temperature protection.

Most pharmaceuticals are shipped in thermal containers. These help maintain temperatures. They’re also thick enough to prevent direct sunlight from affecting the medication.

Pharmaceutical shipping companies often use special thermal pallets. This adds yet another layer of protection. When it comes to pharmaceuticals transportation, you can never be too cautious.

3. Cargo Theft is a HUGE Risk in Pharmaceuticals Transportation

The majority of stolen pharmaceutical products are taken while on the road. Most thefts occur because people are looking to resell them on the street.

Usually, cargo theft occurs when the vehicle is left by itself. This might be in rest areas or when the driver has to stop for any other reason. This leads us to number four…

4. High-Risk Shipments Need Two Person Teams

Certain pharmaceutical items are at a higher risk of theft than others. A prime example is narcotics, which are addictive. They fetch a good price on the streets and are easy to get rid of.

There are other materials or medications which might be in high demand. Generally, the more addictive or expensive a product is, the higher the risk of theft.

For this reason, certain shipments need two-person teams. This allows one person to stay with the vehicle at all times, even during stopovers. Both team members need to remain on high-alert for theft.

5. Drivers Need To Be Knowledgeable On What They’re Shipping

Many pharmaceutical items will need shipping. Each of these items can have different shipping requirements.

The shipping requirements might align with FDA regulations for a specific substance. Some substances might even be considered HAZMAT.

By understanding the materials, drivers can ensure both their safety and that of the pharmaceuticals. Mistakes can happen when a shipment driver doesn’t understand the requirements of what they’re handling.

6. Time is Everything

Medications are time-sensitive. They have limited shelf lives and delicate chemical compositions. For this reason, the shipping process needs to be speedy.

The issue of time is one of the reasons pharmaceuticals are seldom shipped via regular post. They often use a special courier service that can transport items quickly from one place to the next.

7. Some Drivers Need HAZMAT Certifications

The term “pharmaceuticals” can refer to a wide range of different substances. Some of these are classified as HAZMAT. The people transporting these substances need to get special certifications.


HAZMAT refers to materials that pose a danger to public health and safety. If the containers were to shatter, it could release deadly liquids or toxins into the environment. HAZMAT training ensures drivers understand how to handle these situations.

What Happens if Something Goes Wrong in Shipping?

If something goes wrong during shipping, the most obvious issue is the medications may no longer work. In the case of certain substances, it might also cause a safety hazard.

But what if a shipment is stolen or irrevocably damaged? There are major consequences.

The patients who are depending on their medications might not receive them. Pharmacies, hospitals, and doctor offices only have so much on hand. Some people can’t live without their medications.

Another issue is that pharmaceutical companies can lose a lot of income. This can negatively affect the entire business, even if only in the short term.

Find A Shipping Partner Today

Working with delicate, time-sensitive materials like pharmaceuticals? You need a shipping company you can trust. Not just any company will do. It has to be a company with ample experience in pharmaceuticals transportation.

Do you want to find out more about pharmaceuticals transportation? Looking for a courier service to transport your delicate materials?

Contact us today. One of our trained associates will be more than happy to assist you.


54% of consumers under the age of 25 said that same-day shipping is their primary purchase driver. This statistic speaks of the importance of fast shipping to younger people.

It also speaks of the importance of shipping in general.

E-Commerce shipping is especially important because more and more products are digitized. They are sold online as people shop more online.

With e-commerce products, there also comes shipping, which can reflect a lot about the consumer’s decision to purchase. They consider the shipping costs and how long it takes to arrive.

If it’s too long, they will shop at other e-commerce stores that ship faster.

It’s shipping drama!

That’s why you need a guide to e-commerce shipping and what to expect from e-commerce businesses.

The Basics of E-Commerce Shipping

It’s easy to think of e-commerce shipping and believe there’s nothing to it besides finding a courier and shipping the product. In reality, it’s a bit more complicated.

As a business, you have to consider if you’re absorbing the costs of shipping and the process in which you are shipping the package. You will have to take into consideration the process of shipping.

It means asking these questions:

  • Does your business offer 1-day shipping?
  • Does your business offer in-store pickup?
  • What are the shipping costs with each kind of shipping package?
  • Is there tracking?
  • Do you offer insurance with your packaging?

These are just some of the questions associated with the basics of e-commerce shipping. It’s important to take a deeper dive into specifically the shipping and the costs of e-commerce shipping and how it affects your business.

Shipping Costs

As an E-commerce business, you’ll have to factor into shipping costs and much of it is part of your marketing plan.

This means offering free shipping and refunds. Can your e-commerce business absorb this financially? It can determine how many customers make a purchase from your site.

First of all, consider your standard rate of shipping and the methods you are providing. It can give your customers insight on what to expect when they pay beyond just the product and taxes.

Next, you’ll want to take into consideration the weight of the product and how that factors into shipping. Every package may cost differently based on weight.

You may also want to consider offering free shipping with orders over a certain price point. It may entice customers to buy more items in order to reach that price point.

You can also offer discounts on shipping costs as an added incentive.

Overall, there’s a lot involved when it comes to e-commerce shipping besides how long it takes and how it is shipped. You have to consider how customers see shipping and how price can affect if they buy or not.

How Long Will It Take to Ship?

Shipping options are crucial to a customer and a business. For a customer, it means they can receive a package before Christmas or a birthday. Customers rely on faster shipping speeds in order to receive that package on a particular date.

For a business, it’s very important to offer shipping options beyond just the standard.

It’s important to offer expedited shipping rates that give the customer the option to receive the package in a day or two.

You will also have to factor in where the package is being shipped to. If it’s international, how soon can the customer expect to receive it?

Having various delivery options provides your customers with more options, which results in higher satisfaction.

You can find more about e-commerce shipping solutions in this blog post that can help you overcome the headaches of e-commerce shipping.

Factors That Influence Shipping

In addition to the shipping costs and how long it takes for the package to arrive, it’s important to consider how the customer thinks of shipping and what influences their decision.

Some of the pre-purchase shipping factors include how you show the costs.

For instance, when a customer is shopping for a pricier product online and they see the costs of shipping is included, they may think less of the shipping costs, which can lead to more purchases.

However, if you have a product that is priced rather low, you may want to shy away from showing the shipping costs or automatically attaching it to the price of the product. It may scare a potential customer away because they think the price is outrageously high.

Post-purchase shipping factors may include adding a little bit of style to the packaging. Customers enjoy when businesses add some personalization to each package.

If you’re trying to add some flare to your packaging and be more unique in your packaging, try adding a note or sending samples. It’s not detrimental to your business if you don’t it, but it does go along way in making someone feel special when they receive your package.

These pre and post-packaging influences can enhance how customers feel about your packaging. You can give them that feeling of joy when they receive your package and take their minds off the shipping costs.

How to Take Advantage of Shipping

Taking advantage of e-commerce shipping means to be strategic about it. You have to consider multiple factors that can make or break your business, and they all have to do with shipping.

You have to consider your profit margin if you offer free shipping or refunds. You also have to consider the advantages and disadvantages of offering 1-day shipping or insurance on some products.

If you can find the right balance when it comes to shipping, you’ll find loyal customers who not only love your product, they love how it arrives and how quickly it arrived. In the end, you’ll end up with happier, more satisfied customers because they trust your business and how you treat their items.

You can find more information about our services and how we help e-commerce businesses with their shipping.


What if providing same-day shipping to your customers could actually save you money?

Most small businesses see same-day shipping as a complex and expensive proposition. But the truth is that the right courier can actually put money right back into your pocket.

Wondering how speedy small business shipping can save you money? Keep reading to discover the answer!

Loyal Customers

The core of any successful business is the core of loyal customers. These are the customers who reliably come back to you time and time again.

However, loyalty can only last so long. Whatever you’re selling, chances are that your most loyal customers are constantly being tempted by the competition. How, then, can you make your own service stand out?

With same-day shipping, those loyal customers get exactly what they want and exactly when they want it. Simply put, they won’t have time to stray when their favorite business makes online ordering so easy!

Urgent Consumer Needs

Many people think of same-day shipping as a kind of luxury. For many consumers, however, it’s a matter of necessity.

When there is an emergency and a customer needs something right away, time becomes much more important than price. They are willing to buy local and get what they need rather than order from someone else and try to save a few bucks.

Of course, helping someone out in an emergency is another way of building customer loyalty. In their eyes, you are no longer just another store. You are the business that helped them out when no one else could.

The Power of Impulse Buying

It’s an open secret why retailers always put things like candy and magazines near the registers. These are “impulse buys” designed to take advantage of customer desire for instant gratification.

In recent years, we have seen the online version of impulse buying continue to evolve. Retailers like Amazon retain enough information that customers can arrange a major online purchase with just the press of a button.

With same-day shipping, your own business can get a piece of this very lucrative business. It really is that simple: make it easier for customers to buy and receive products and you’ll see your sales just keep rising.

Grow Your Customers

Earlier, we discussed the need to appeal to your loyal customers. But same-day shipping also represents a great way to grow your existing base of customers.

This is mostly due to word-of-mouth (both in-person and offline). As we noted before, many customers prioritize speed over savings. If you can reliably deliver a variety of goods to customers on the day they place an order, your reputation will start to grow.

And no matter how much our technology has evolved, there is no substitute for word-of-mouth advertising when it comes to selling your products and services.

Trusted By Locals

Many businesses have tried a bit too hard to build a global brand. However, for a small business, one of the best ways to gain customers is to appeal to your local area’s consumers.

Think of it this way: everybody’s competition is Amazon. But this corporate giant usually cannot offer anything faster than one-day shipping for most items.

In other words, you can establish your business as the only way customers can get what they need on the same day they order it. Partner that level of service with local marketing and your business may quickly become a mainstay within your community.

Smartphones: Your New Best Friend

Same-day shipping was practically made for online ordering. With a simple click or two, customers can have almost anything sent directly to their door. Making this easy and intuitive (and fast) for customers is now more important than ever.

Why? We have now officially reached the point where more people browse the internet with smartphones or tablets than desktop computers. Same-day delivery helps motivate those impulse buys for a demographic that is constantly using their smartphones.

And you can advertise your fast shipping and diverse products via social media as well. This offers an immense ROI and another way of appealing to a very phone-driven set of customers.

New Product Offerings

Most businesses see same-day shipping as a way of getting their usual products out in a speedier manner. But what if it could be more than that?

For instance, customers are likely to order different kinds of products remotely if they know they will receive it very quickly. This is why services like UberEats have become so popular, especially among Millennials.

It may take a bit of creative thinking on the part of your product development team. But simply having same-day shipping as an option opens the door to selling an all-new selection of products.

Willing to Pay

So far, we have focused on ways that same-day shipping can increase your customers, build loyalty, and diversify your products. But one question remains the elephant in the room: “what about the high cost?”

It’s true that same-day shipping costs more than slower forms of shipping. So, how can same-day shipping remain profitable? Because customers are willing to bear the brunt of the cost.

Research has found that 88% of consumers are willing to pay for same-day shipping. To them, the time they save versus waiting a few days is well worth the extra cost.

Therefore, same-day shipping lets you have your cake and eat it, too. Customers will cover the additional shipping costs while you reap all the benefits of an expanding business!

Marketing Tool

It probably goes without saying, but just in case: same-day shipping is a powerful marketing tool.

You can make this service prominent in all aspects of your marketing. And the marketing is quite elegant: it argues your value proposition while also showcasing how you stand out from the competition.

In other words, adding same-day shipping is very profitable, both in the short-term and the longterm.

Small Business Shipping: You’re On Your Way

Now you know how small business shipping can boost your business. But do you know who can bring this option to life for you?

At Need It Now!, we specialize in professional and speedy courier service. To see how to get started, come fill out this shipping form today!


The logistics of your company’s structure will have many small details that can send your entire process into turmoil.

Getting your logistics in order can be troublesome, but what about reverse logistics? When you have your reverse logistics in an efficient and manageable manner, your business can ramp up its potential.

Curious to learn more? We have the tips you need below.

What is Reverse Logistics?

Reverse logistics is the process created to deal with any and all products that a customer may return. When your customer needs to return an item you shipped to them, either for repair or refund, you must deal with the customer as well.

Managing your reverse logistics involves a lot of customer management, organizational skills, and a few neat tricks tucked away.

The 7 Key Tips to Improving Your Reverse Logistics

Reverse logistics is more than customer service. Being kind and responsive to the customer is good, but every facet of their experience could determine if they want to work with you again.

To keep all those details together, these 7 tips will help guide you through the easy to miss issues of reverse logistics.

1. Create a “Return Area”

A proper reverse logistics process will focus on when the item has returned. This is where you have to do more than put on a good customer service face and sort out the customer’s problem.

Build out a proper return area in your warehouse. This means that you should reserve this section of the warehouse for returned products only.

Keeping on top of this section, then, allows you to sort every item and deal with in an organized manner. Sort the returned product into 4 immediate sections to further categorize their next step in the process.

The 4 sections should be restock, discard, return to supplier, and priority. From there, your workers can learn the next needed steps and no returned package lingers for long.

2. Keep Stock In Good Health

When you get returned items that do not need discarding, fixing, or management in another manner, you need to return them to stock as soon as possible. This keeps your stock healthy and does not waste time for you to sell the item again.

As well, as you deal with return stock, be sure to keep a close monitor on your stock. If several items are coming back damaged, then that particular part of your inventory may be faulty and worth a close examination.

If you can catch faulty parts or products before they go out, you can remove several items from needing reverse logistics.

3. Look to Repair When Applicable

When you use reverse logistics to its highest potential, it will be about mitigating your loss. You want as close to no downtime as you can when dealing with the returned product, from the customer to the stock management.

That said, time can be worth investing if it means making damaged stock sellable again.

Look into repairs when at all possible. An item you can repair can take the place of a brand new item. If the repair process is less labor and time-intensive than creating new stock, than the repair is a good investment.

4. Make Your Return Policy Clear

There can be a lot of headaches when a part of the process is unclear. This is even worse when the part that is unclear is the part your customer has to understand.

Your return policy should never be a mystery. You want your customers to have absolute confidence in your product. This is so that even when the worst happens, they can know how to deal with the return process.

Use clear and simple language in your return policy. Print that policy as often as you need to and in clear and easy to find places. Your customer should never have to hunt for your return policy.

5. Provide Return Labels

Another process in easing the customer’s issues is making the actual returning process easier.

A simple way to do this is to provide return labels with every shipment. This allows the customer to repackage the item, put on the new label, and send it right back.

Providing return labels shows that you have accounted for any potential problems.

Your goal should be to make any aspect of business easy for the customer. The less they know they have to do on their own, the less they feel burdened by the process.

6. Invest in Durable and Easy Packaging

The standard box is not always built to last both the shipment out and the shipment back. By shipping your product in durable and easy to pack boxes, you provide an additional step towards making the return process easy.

Finding the right balance between weight and durability is a key part of this. You also want an uncomplicated packaging that still has all the usual damage points covered.

The investment in more expensive, quality materials may feel like a downside.

The key to remember here is that you are investing in both customer service and loss prevention. With a more durable box, you get fewer items damaged upon delivery. That alone can cut into your potential reverse logistics cost.

7. Collaborate With Retailers

To eliminate a large portion of items that come back through your reverse logistics, you will need to establish a positive working relationship with the retailers that sell your product.

In the past, many companies have had concerns about third-party retailers selling off damaged or unwanted product.

Retailers do this to liquidate their investment, but this can be damaging to a brand, but recalling all these items is cost put on you.

You want to let retailers help you in any way they can. If they can liquidate your product without tarnishing the brand, like through exclusive sales, then you have the best of both worlds.

In the end, the retail side is another step of the reverse logistics process and needs your focus with care and good management.

Logistics for a Better Business Model

Now that you understand reverse logistics now, you can better build up what may be a very weak aspect of your business. Nothing involving the customer should be lacking, it leads to bad business.

Now that you know how it works, we can show you logistics in action! Check out our services today!


88% of retail customers are willing to pay more for same-day delivery.

If you’re a business of any size, this is something you can’t miss out on offering your customers. Not only can it build customer loyalty, but it’s something you’ll want to offer if you plan on keeping up in today’s marketplace.

But, what’s there to know about same-day package delivery? Is there more than one option available? What exactly does it entail?

We’re about to give you the answers to all your questions.

Get Familiar With the Perks

Before delving deep into the best options, it’s important to understand what you’ll get out of offering this delivery method.

Same-day delivery has been big for a while (since 1998 in fact). In 2015, Amazon announced that it would start to offer its same-day package delivery for free.

It’s important not to take “free” at face value here, as it wasn’t technically “free.” However, aside from Amazon trying to offer a revolutionary service for “free,” there are other perks.

The main perk is that, as a business, you’re offering your customers the convenience of shopping at home. And, you’re combining that with the product availability of in-store shops.

This was once the biggest drawback of making purchases online. Customers wanted to try things on as they could at the store but without physically going to the store.

Offering same-day delivery takes care of this immediacy. And, due to advancing technologies and logistics solutions, it’s not that expensive for you to incorporate into your business model.

Other perks include the ability to become a source for fast needs and make your online shopping cart CTA’s more attractive.

Who can resist “get this product by tonight” as a call-to-action when checking out?

Get Familiar With Logistics Options

As a business, you have a few fast delivery options. In the current market, there are three different types of logistics plans:

  • Logistics Provider: You can contract a logistics provider who handles all of your deliveries. They’ll provide you with fast solutions to these types of delivery requests from your customers.
  • Brokers Platforms: You can use a broker platform where you check out courier capacity. There you’ll be able to see updates on scheduled deliveries and view if they have the capacity to ship it the same day.
  • Manage a Fleet: If your company is large enough, you can go into the logistics industry yourself. Buy a fleet of trucks and handle same-day deliveries yourself.

While the choice is ultimately yours to make based on your needs, logistics providers will likely be able to offer you the best price.

Companies that handle the logistics of parcel delivery from start to finish are able to dedicate all of their resources to this one job. This will ensure that they offer the lowest price and handle things such as delivery and even returns.

With their integrated services, you’ll be able to streamline your own product inventory services and fulfill orders with higher efficiency.

Once you’re able to integrate this type of logistics services into your selling process, you can reduce your costs. How?

  • They’ll often provide insurance for your products, which means you don’t have to worry about lost or damaged goods.
  • They offer custom solutions, which means you don’t waste time dealing with packages or services that don’t custom-fit your needs.
  • Major delivery services usually charge you for rushed or oversized packages. For express couriers, this is normal; it’s what they do! Therefore, it’s included in the pricing most of the times.
  • You don’t have to hire drivers, buy trucks or worry about scheduling and gas money.

Buying a fleet of trucks and handling your own speedy deliveries is an option, but it won’t allow you to reduce your operating costs. Instead, you’re taking on more responsibility, wages, and overhead.

What to Know About Large Logistics Companies

If you’re working with an eCommerce platform like Shopify, your site probably comes with built-in shipping options.

Companies like DHL, FedEx and UPS are starting to offer same-day shipping due to high demand. You might see these providers offered in your built-in shipping methods.

However, be wary of these offerings. They’re options you can use, but it doesn’t mean you’re getting the attention you need and deserve.

Individual logistics providers are the way to go. They tend to be more focused on the end result.

This means that they’re more likely to offer store to door services that ensure your products don’t sit in a warehouse or get lost in a sea of trucks.

The peace of mind that comes with knowing that your sold product is going to be delivered on the same day is priceless in such a fast-paced marketplace.

Add in the insurance that’s included in these types of services and you can see why it makes total sense to go with a courier service for this type of delivery.

Enjoy the Perks of Same-Day Package Delivery

Ready to enjoy all the perks that a same-day delivery service can offer you or your company? Great.

You’ve decided that partnering with a logistics company is the best way to go in offering this service? Even better! That’s exactly what we do.

Need It Now offers same-day package delivery in over 50 metropolitan areas all over the country. Whether you need to send a small envelope, a food order or even a whole truckload of purchases, we’ve got you covered.

Better yet, we even offer an app you can download on iOS or Android to track your deliveries.

Ready to take advantage of these shipping perks? Create a new account today to get started.

Your customers will thank you, and you’ll start to see your sales skyrocket when they find out you’re offering one of the most coveted shipping options in the marketplace today.


n the current retail environment, it’s becoming clear that a majority of customers and clients expect same-day delivery. If you’re not offering same-day delivery, it’s likely that you’re going to be a step behind your competitors. No matter what industry you’re in, you can hire a New York Same Day Logistics company to ensure that you’re able to keep up with customer and client demands.

Here are five questions to ask of any courier in the region.

1. Do They Offer Same-Day Delivery?

If you’re looking to hire the best courier in the New York region, you need to find ones that can operate under pressure. While most of your shipping and deliveries are going to be fairly routine, it’s common for you to need to have things sent ASAP. When this happens, you need to have a service provider who is ready to give you what you need.

Ask if they offer same-day delivery and whether this comes at a standard fee or will cost you extra money. When you’re trying to ensure that your documents, materials, or deliveries get where you need them to be on time, you need couriers that are prompt. Few couriers are going to be as prompt as ones who are comfortable offering same-day delivery.

This kind of service is going to cost you a little more than the average courier delivery, but some couriers go even further than same-day delivery. There are couriers who are willing to offer you deliveries that arrive within a few hours. If you can get a courier who is ready to deliver on demand, then you can be sure that everything you send will be in the hands of the people who need it on time.

2. Are They Experienced With Sensitive Materials?

Depending on what industry you’re in, you might be dealing with lots of sensitive materials. People working in the medical industry or in the legal industry have documents that can’t be leaked out to people or else it could violate privacy laws. Some medical facilities need to have medications or products delivered across town without being badly jostled or having their temperature drop.

These are huge demands when you’re looking for any old courier. However, there are sure to be couriers in New York who are experienced with this kind of service and ready to deliver at a moment’s notice. When they have the kind of equipment on hand to protect and secure your shipments, you can be sure that your materials will be delivered responsibly.

Ask what industries they’ve worked with before and what they can offer that other service providers can’t. When tasked with delivering things that are vital to the survival of your office, your business, or the health of the people you work with, you need assurance. They should be able to offer you some references if you’re not sure about working with them yet.

3. What Do Their Customers Say?

If you’re looking for the best in the business, listen to what other customers have to say.

Thankfully, when you search for most businesses online, it’s pretty standard to find reviews on Yelp, Google, or other sites about that business. You’ll see how they’re rated and what people have to say about the services they paid for. You’ll end up with a more robust picture of what it’s like to work with that service provider.

You need to know what other customers are saying before you invest your time and money into this courier.

Given that more than 80% of customers trust online reviews as much as a recommendation from a friend, courier businesses know reviews are important. Every courier should work hard to gain the trust of their clients and ensure that they give customers the support needed.

4. How’s Their Customer Support?

When you’re looking to work with a courier business, look at their customer support structure. Many companies offer 24/7 support and while that might not be necessary for your business model, it’s an assurance that customer service matters. When customers are sure that they can get the kind of support they need when they need it, they’ll trust a company more.

Customer support can come in several forms. It can be local staff members for the courier who are there to answer questions when you call. It can be an answering service that takes notes and relays them to staff when they get to the office.

It can even come in the form of chat bots, but for the kind of service that you’re paying for, you might want something more immediate. Customer support must be prompt, secure, and responsive to be truly useful.

5. Are They Insured?

When you put your products, paperwork, or materials in the hands of a courier, you need to be assured that you’re protected. If something happens while your items are in the hands of a courier, you have to be insured so that you remain protected if disaster strikes.

It should be included in the cost of your services rather than an additional fee. Your delivery service should be confident enough in their staff and services to agree to cover the costs of your items to a certain price. When transporting documents or paperwork, it should take a serious disaster for anything major to happen to your items.

Insurance might not fix everything but will allow you to know that you’ll get something in response for losing your important items.

New York Couriers Should Know the Region

If you’re looking for the best New York couriers in the region, you need to work with people who really know the area. The better they know the region and the longer they’ve been operating in the area, the better the service they’ll provide.