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National Courier Service | Same Day Delivery Management Specialist

same day logistics /

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54% of consumers under the age of 25 said that same-day shipping is their primary purchase driver. This statistic speaks of the importance of fast shipping to younger people.

It also speaks of the importance of shipping in general.

E-Commerce shipping is especially important because more and more products are digitized. They are sold online as people shop more online.

With e-commerce products, there also comes shipping, which can reflect a lot about the consumer’s decision to purchase. They consider the shipping costs and how long it takes to arrive.

If it’s too long, they will shop at other e-commerce stores that ship faster.

It’s shipping drama!

That’s why you need a guide to e-commerce shipping and what to expect from e-commerce businesses.

The Basics of E-Commerce Shipping

It’s easy to think of e-commerce shipping and believe there’s nothing to it besides finding a courier and shipping the product. In reality, it’s a bit more complicated.

As a business, you have to consider if you’re absorbing the costs of shipping and the process in which you are shipping the package. You will have to take into consideration the process of shipping.

It means asking these questions:

  • Does your business offer 1-day shipping?
  • Does your business offer in-store pickup?
  • What are the shipping costs with each kind of shipping package?
  • Is there tracking?
  • Do you offer insurance with your packaging?

These are just some of the questions associated with the basics of e-commerce shipping. It’s important to take a deeper dive into specifically the shipping and the costs of e-commerce shipping and how it affects your business.

Shipping Costs

As an E-commerce business, you’ll have to factor into shipping costs and much of it is part of your marketing plan.

This means offering free shipping and refunds. Can your e-commerce business absorb this financially? It can determine how many customers make a purchase from your site.

First of all, consider your standard rate of shipping and the methods you are providing. It can give your customers insight on what to expect when they pay beyond just the product and taxes.

Next, you’ll want to take into consideration the weight of the product and how that factors into shipping. Every package may cost differently based on weight.

You may also want to consider offering free shipping with orders over a certain price point. It may entice customers to buy more items in order to reach that price point.

You can also offer discounts on shipping costs as an added incentive.

Overall, there’s a lot involved when it comes to e-commerce shipping besides how long it takes and how it is shipped. You have to consider how customers see shipping and how price can affect if they buy or not.

How Long Will It Take to Ship?

Shipping options are crucial to a customer and a business. For a customer, it means they can receive a package before Christmas or a birthday. Customers rely on faster shipping speeds in order to receive that package on a particular date.

For a business, it’s very important to offer shipping options beyond just the standard.

It’s important to offer expedited shipping rates that give the customer the option to receive the package in a day or two.

You will also have to factor in where the package is being shipped to. If it’s international, how soon can the customer expect to receive it?

Having various delivery options provides your customers with more options, which results in higher satisfaction.

You can find more about e-commerce shipping solutions in this blog post that can help you overcome the headaches of e-commerce shipping.

Factors That Influence Shipping

In addition to the shipping costs and how long it takes for the package to arrive, it’s important to consider how the customer thinks of shipping and what influences their decision.

Some of the pre-purchase shipping factors include how you show the costs.

For instance, when a customer is shopping for a pricier product online and they see the costs of shipping is included, they may think less of the shipping costs, which can lead to more purchases.

However, if you have a product that is priced rather low, you may want to shy away from showing the shipping costs or automatically attaching it to the price of the product. It may scare a potential customer away because they think the price is outrageously high.

Post-purchase shipping factors may include adding a little bit of style to the packaging. Customers enjoy when businesses add some personalization to each package.

If you’re trying to add some flare to your packaging and be more unique in your packaging, try adding a note or sending samples. It’s not detrimental to your business if you don’t it, but it does go along way in making someone feel special when they receive your package.

These pre and post-packaging influences can enhance how customers feel about your packaging. You can give them that feeling of joy when they receive your package and take their minds off the shipping costs.

How to Take Advantage of Shipping

Taking advantage of e-commerce shipping means to be strategic about it. You have to consider multiple factors that can make or break your business, and they all have to do with shipping.

You have to consider your profit margin if you offer free shipping or refunds. You also have to consider the advantages and disadvantages of offering 1-day shipping or insurance on some products.

If you can find the right balance when it comes to shipping, you’ll find loyal customers who not only love your product, they love how it arrives and how quickly it arrived. In the end, you’ll end up with happier, more satisfied customers because they trust your business and how you treat their items.

You can find more information about our services and how we help e-commerce businesses with their shipping.


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What if providing same-day shipping to your customers could actually save you money?

Most small businesses see same-day shipping as a complex and expensive proposition. But the truth is that the right courier can actually put money right back into your pocket.

Wondering how speedy small business shipping can save you money? Keep reading to discover the answer!

Loyal Customers

The core of any successful business is the core of loyal customers. These are the customers who reliably come back to you time and time again.

However, loyalty can only last so long. Whatever you’re selling, chances are that your most loyal customers are constantly being tempted by the competition. How, then, can you make your own service stand out?

With same-day shipping, those loyal customers get exactly what they want and exactly when they want it. Simply put, they won’t have time to stray when their favorite business makes online ordering so easy!

Urgent Consumer Needs

Many people think of same-day shipping as a kind of luxury. For many consumers, however, it’s a matter of necessity.

When there is an emergency and a customer needs something right away, time becomes much more important than price. They are willing to buy local and get what they need rather than order from someone else and try to save a few bucks.

Of course, helping someone out in an emergency is another way of building customer loyalty. In their eyes, you are no longer just another store. You are the business that helped them out when no one else could.

The Power of Impulse Buying

It’s an open secret why retailers always put things like candy and magazines near the registers. These are “impulse buys” designed to take advantage of customer desire for instant gratification.

In recent years, we have seen the online version of impulse buying continue to evolve. Retailers like Amazon retain enough information that customers can arrange a major online purchase with just the press of a button.

With same-day shipping, your own business can get a piece of this very lucrative business. It really is that simple: make it easier for customers to buy and receive products and you’ll see your sales just keep rising.

Grow Your Customers

Earlier, we discussed the need to appeal to your loyal customers. But same-day shipping also represents a great way to grow your existing base of customers.

This is mostly due to word-of-mouth (both in-person and offline). As we noted before, many customers prioritize speed over savings. If you can reliably deliver a variety of goods to customers on the day they place an order, your reputation will start to grow.

And no matter how much our technology has evolved, there is no substitute for word-of-mouth advertising when it comes to selling your products and services.

Trusted By Locals

Many businesses have tried a bit too hard to build a global brand. However, for a small business, one of the best ways to gain customers is to appeal to your local area’s consumers.

Think of it this way: everybody’s competition is Amazon. But this corporate giant usually cannot offer anything faster than one-day shipping for most items.

In other words, you can establish your business as the only way customers can get what they need on the same day they order it. Partner that level of service with local marketing and your business may quickly become a mainstay within your community.

Smartphones: Your New Best Friend

Same-day shipping was practically made for online ordering. With a simple click or two, customers can have almost anything sent directly to their door. Making this easy and intuitive (and fast) for customers is now more important than ever.

Why? We have now officially reached the point where more people browse the internet with smartphones or tablets than desktop computers. Same-day delivery helps motivate those impulse buys for a demographic that is constantly using their smartphones.

And you can advertise your fast shipping and diverse products via social media as well. This offers an immense ROI and another way of appealing to a very phone-driven set of customers.

New Product Offerings

Most businesses see same-day shipping as a way of getting their usual products out in a speedier manner. But what if it could be more than that?

For instance, customers are likely to order different kinds of products remotely if they know they will receive it very quickly. This is why services like UberEats have become so popular, especially among Millennials.

It may take a bit of creative thinking on the part of your product development team. But simply having same-day shipping as an option opens the door to selling an all-new selection of products.

Willing to Pay

So far, we have focused on ways that same-day shipping can increase your customers, build loyalty, and diversify your products. But one question remains the elephant in the room: “what about the high cost?”

It’s true that same-day shipping costs more than slower forms of shipping. So, how can same-day shipping remain profitable? Because customers are willing to bear the brunt of the cost.

Research has found that 88% of consumers are willing to pay for same-day shipping. To them, the time they save versus waiting a few days is well worth the extra cost.

Therefore, same-day shipping lets you have your cake and eat it, too. Customers will cover the additional shipping costs while you reap all the benefits of an expanding business!

Marketing Tool

It probably goes without saying, but just in case: same-day shipping is a powerful marketing tool.

You can make this service prominent in all aspects of your marketing. And the marketing is quite elegant: it argues your value proposition while also showcasing how you stand out from the competition.

In other words, adding same-day shipping is very profitable, both in the short-term and the longterm.

Small Business Shipping: You’re On Your Way

Now you know how small business shipping can boost your business. But do you know who can bring this option to life for you?

At Need It Now!, we specialize in professional and speedy courier service. To see how to get started, come fill out this shipping form today!


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The logistics of your company’s structure will have many small details that can send your entire process into turmoil.

Getting your logistics in order can be troublesome, but what about reverse logistics? When you have your reverse logistics in an efficient and manageable manner, your business can ramp up its potential.

Curious to learn more? We have the tips you need below.

What is Reverse Logistics?

Reverse logistics is the process created to deal with any and all products that a customer may return. When your customer needs to return an item you shipped to them, either for repair or refund, you must deal with the customer as well.

Managing your reverse logistics involves a lot of customer management, organizational skills, and a few neat tricks tucked away.

The 7 Key Tips to Improving Your Reverse Logistics

Reverse logistics is more than customer service. Being kind and responsive to the customer is good, but every facet of their experience could determine if they want to work with you again.

To keep all those details together, these 7 tips will help guide you through the easy to miss issues of reverse logistics.

1. Create a “Return Area”

A proper reverse logistics process will focus on when the item has returned. This is where you have to do more than put on a good customer service face and sort out the customer’s problem.

Build out a proper return area in your warehouse. This means that you should reserve this section of the warehouse for returned products only.

Keeping on top of this section, then, allows you to sort every item and deal with in an organized manner. Sort the returned product into 4 immediate sections to further categorize their next step in the process.

The 4 sections should be restock, discard, return to supplier, and priority. From there, your workers can learn the next needed steps and no returned package lingers for long.

2. Keep Stock In Good Health

When you get returned items that do not need discarding, fixing, or management in another manner, you need to return them to stock as soon as possible. This keeps your stock healthy and does not waste time for you to sell the item again.

As well, as you deal with return stock, be sure to keep a close monitor on your stock. If several items are coming back damaged, then that particular part of your inventory may be faulty and worth a close examination.

If you can catch faulty parts or products before they go out, you can remove several items from needing reverse logistics.

3. Look to Repair When Applicable

When you use reverse logistics to its highest potential, it will be about mitigating your loss. You want as close to no downtime as you can when dealing with the returned product, from the customer to the stock management.

That said, time can be worth investing if it means making damaged stock sellable again.

Look into repairs when at all possible. An item you can repair can take the place of a brand new item. If the repair process is less labor and time-intensive than creating new stock, than the repair is a good investment.

4. Make Your Return Policy Clear

There can be a lot of headaches when a part of the process is unclear. This is even worse when the part that is unclear is the part your customer has to understand.

Your return policy should never be a mystery. You want your customers to have absolute confidence in your product. This is so that even when the worst happens, they can know how to deal with the return process.

Use clear and simple language in your return policy. Print that policy as often as you need to and in clear and easy to find places. Your customer should never have to hunt for your return policy.

5. Provide Return Labels

Another process in easing the customer’s issues is making the actual returning process easier.

A simple way to do this is to provide return labels with every shipment. This allows the customer to repackage the item, put on the new label, and send it right back.

Providing return labels shows that you have accounted for any potential problems.

Your goal should be to make any aspect of business easy for the customer. The less they know they have to do on their own, the less they feel burdened by the process.

6. Invest in Durable and Easy Packaging

The standard box is not always built to last both the shipment out and the shipment back. By shipping your product in durable and easy to pack boxes, you provide an additional step towards making the return process easy.

Finding the right balance between weight and durability is a key part of this. You also want an uncomplicated packaging that still has all the usual damage points covered.

The investment in more expensive, quality materials may feel like a downside.

The key to remember here is that you are investing in both customer service and loss prevention. With a more durable box, you get fewer items damaged upon delivery. That alone can cut into your potential reverse logistics cost.

7. Collaborate With Retailers

To eliminate a large portion of items that come back through your reverse logistics, you will need to establish a positive working relationship with the retailers that sell your product.

In the past, many companies have had concerns about third-party retailers selling off damaged or unwanted product.

Retailers do this to liquidate their investment, but this can be damaging to a brand, but recalling all these items is cost put on you.

You want to let retailers help you in any way they can. If they can liquidate your product without tarnishing the brand, like through exclusive sales, then you have the best of both worlds.

In the end, the retail side is another step of the reverse logistics process and needs your focus with care and good management.

Logistics for a Better Business Model

Now that you understand reverse logistics now, you can better build up what may be a very weak aspect of your business. Nothing involving the customer should be lacking, it leads to bad business.

Now that you know how it works, we can show you logistics in action! Check out our services today!


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88% of retail customers are willing to pay more for same-day delivery.

If you’re a business of any size, this is something you can’t miss out on offering your customers. Not only can it build customer loyalty, but it’s something you’ll want to offer if you plan on keeping up in today’s marketplace.

But, what’s there to know about same-day package delivery? Is there more than one option available? What exactly does it entail?

We’re about to give you the answers to all your questions.

Get Familiar With the Perks

Before delving deep into the best options, it’s important to understand what you’ll get out of offering this delivery method.

Same-day delivery has been big for a while (since 1998 in fact). In 2015, Amazon announced that it would start to offer its same-day package delivery for free.

It’s important not to take “free” at face value here, as it wasn’t technically “free.” However, aside from Amazon trying to offer a revolutionary service for “free,” there are other perks.

The main perk is that, as a business, you’re offering your customers the convenience of shopping at home. And, you’re combining that with the product availability of in-store shops.

This was once the biggest drawback of making purchases online. Customers wanted to try things on as they could at the store but without physically going to the store.

Offering same-day delivery takes care of this immediacy. And, due to advancing technologies and logistics solutions, it’s not that expensive for you to incorporate into your business model.

Other perks include the ability to become a source for fast needs and make your online shopping cart CTA’s more attractive.

Who can resist “get this product by tonight” as a call-to-action when checking out?

Get Familiar With Logistics Options

As a business, you have a few fast delivery options. In the current market, there are three different types of logistics plans:

  • Logistics Provider: You can contract a logistics provider who handles all of your deliveries. They’ll provide you with fast solutions to these types of delivery requests from your customers.
  • Brokers Platforms: You can use a broker platform where you check out courier capacity. There you’ll be able to see updates on scheduled deliveries and view if they have the capacity to ship it the same day.
  • Manage a Fleet: If your company is large enough, you can go into the logistics industry yourself. Buy a fleet of trucks and handle same-day deliveries yourself.

While the choice is ultimately yours to make based on your needs, logistics providers will likely be able to offer you the best price.

Companies that handle the logistics of parcel delivery from start to finish are able to dedicate all of their resources to this one job. This will ensure that they offer the lowest price and handle things such as delivery and even returns.

With their integrated services, you’ll be able to streamline your own product inventory services and fulfill orders with higher efficiency.

Once you’re able to integrate this type of logistics services into your selling process, you can reduce your costs. How?

  • They’ll often provide insurance for your products, which means you don’t have to worry about lost or damaged goods.
  • They offer custom solutions, which means you don’t waste time dealing with packages or services that don’t custom-fit your needs.
  • Major delivery services usually charge you for rushed or oversized packages. For express couriers, this is normal; it’s what they do! Therefore, it’s included in the pricing most of the times.
  • You don’t have to hire drivers, buy trucks or worry about scheduling and gas money.

Buying a fleet of trucks and handling your own speedy deliveries is an option, but it won’t allow you to reduce your operating costs. Instead, you’re taking on more responsibility, wages, and overhead.

What to Know About Large Logistics Companies

If you’re working with an eCommerce platform like Shopify, your site probably comes with built-in shipping options.

Companies like DHL, FedEx and UPS are starting to offer same-day shipping due to high demand. You might see these providers offered in your built-in shipping methods.

However, be wary of these offerings. They’re options you can use, but it doesn’t mean you’re getting the attention you need and deserve.

Individual logistics providers are the way to go. They tend to be more focused on the end result.

This means that they’re more likely to offer store to door services that ensure your products don’t sit in a warehouse or get lost in a sea of trucks.

The peace of mind that comes with knowing that your sold product is going to be delivered on the same day is priceless in such a fast-paced marketplace.

Add in the insurance that’s included in these types of services and you can see why it makes total sense to go with a courier service for this type of delivery.

Enjoy the Perks of Same-Day Package Delivery

Ready to enjoy all the perks that a same-day delivery service can offer you or your company? Great.

You’ve decided that partnering with a logistics company is the best way to go in offering this service? Even better! That’s exactly what we do.

Need It Now offers same-day package delivery in over 50 metropolitan areas all over the country. Whether you need to send a small envelope, a food order or even a whole truckload of purchases, we’ve got you covered.

Better yet, we even offer an app you can download on iOS or Android to track your deliveries.

Ready to take advantage of these shipping perks? Create a new account today to get started.

Your customers will thank you, and you’ll start to see your sales skyrocket when they find out you’re offering one of the most coveted shipping options in the marketplace today.


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n the current retail environment, it’s becoming clear that a majority of customers and clients expect same-day delivery. If you’re not offering same-day delivery, it’s likely that you’re going to be a step behind your competitors. No matter what industry you’re in, you can hire a New York Same Day Logistics company to ensure that you’re able to keep up with customer and client demands.

Here are five questions to ask of any courier in the region.

1. Do They Offer Same-Day Delivery?

If you’re looking to hire the best courier in the New York region, you need to find ones that can operate under pressure. While most of your shipping and deliveries are going to be fairly routine, it’s common for you to need to have things sent ASAP. When this happens, you need to have a service provider who is ready to give you what you need.

Ask if they offer same-day delivery and whether this comes at a standard fee or will cost you extra money. When you’re trying to ensure that your documents, materials, or deliveries get where you need them to be on time, you need couriers that are prompt. Few couriers are going to be as prompt as ones who are comfortable offering same-day delivery.

This kind of service is going to cost you a little more than the average courier delivery, but some couriers go even further than same-day delivery. There are couriers who are willing to offer you deliveries that arrive within a few hours. If you can get a courier who is ready to deliver on demand, then you can be sure that everything you send will be in the hands of the people who need it on time.

2. Are They Experienced With Sensitive Materials?

Depending on what industry you’re in, you might be dealing with lots of sensitive materials. People working in the medical industry or in the legal industry have documents that can’t be leaked out to people or else it could violate privacy laws. Some medical facilities need to have medications or products delivered across town without being badly jostled or having their temperature drop.

These are huge demands when you’re looking for any old courier. However, there are sure to be couriers in New York who are experienced with this kind of service and ready to deliver at a moment’s notice. When they have the kind of equipment on hand to protect and secure your shipments, you can be sure that your materials will be delivered responsibly.

Ask what industries they’ve worked with before and what they can offer that other service providers can’t. When tasked with delivering things that are vital to the survival of your office, your business, or the health of the people you work with, you need assurance. They should be able to offer you some references if you’re not sure about working with them yet.

3. What Do Their Customers Say?

If you’re looking for the best in the business, listen to what other customers have to say.

Thankfully, when you search for most businesses online, it’s pretty standard to find reviews on Yelp, Google, or other sites about that business. You’ll see how they’re rated and what people have to say about the services they paid for. You’ll end up with a more robust picture of what it’s like to work with that service provider.

You need to know what other customers are saying before you invest your time and money into this courier.

Given that more than 80% of customers trust online reviews as much as a recommendation from a friend, courier businesses know reviews are important. Every courier should work hard to gain the trust of their clients and ensure that they give customers the support needed.

4. How’s Their Customer Support?

When you’re looking to work with a courier business, look at their customer support structure. Many companies offer 24/7 support and while that might not be necessary for your business model, it’s an assurance that customer service matters. When customers are sure that they can get the kind of support they need when they need it, they’ll trust a company more.

Customer support can come in several forms. It can be local staff members for the courier who are there to answer questions when you call. It can be an answering service that takes notes and relays them to staff when they get to the office.

It can even come in the form of chat bots, but for the kind of service that you’re paying for, you might want something more immediate. Customer support must be prompt, secure, and responsive to be truly useful.

5. Are They Insured?

When you put your products, paperwork, or materials in the hands of a courier, you need to be assured that you’re protected. If something happens while your items are in the hands of a courier, you have to be insured so that you remain protected if disaster strikes.

It should be included in the cost of your services rather than an additional fee. Your delivery service should be confident enough in their staff and services to agree to cover the costs of your items to a certain price. When transporting documents or paperwork, it should take a serious disaster for anything major to happen to your items.

Insurance might not fix everything but will allow you to know that you’ll get something in response for losing your important items.

New York Couriers Should Know the Region

If you’re looking for the best New York couriers in the region, you need to work with people who really know the area. The better they know the region and the longer they’ve been operating in the area, the better the service they’ll provide.