n the current retail environment, it’s becoming clear that a majority of customers and clients expect same-day delivery. If you’re not offering same-day delivery, it’s likely that you’re going to be a step behind your competitors. No matter what industry you’re in, you can hire a New York Same Day Logistics company to ensure that you’re able to keep up with customer and client demands.
Here are five questions to ask of any courier in the region.
1. Do They Offer Same-Day Delivery?
If you’re looking to hire the best courier in the New York region, you need to find ones that can operate under pressure. While most of your shipping and deliveries are going to be fairly routine, it’s common for you to need to have things sent ASAP. When this happens, you need to have a service provider who is ready to give you what you need.
Ask if they offer same-day delivery and whether this comes at a standard fee or will cost you extra money. When you’re trying to ensure that your documents, materials, or deliveries get where you need them to be on time, you need couriers that are prompt. Few couriers are going to be as prompt as ones who are comfortable offering same-day delivery.
This kind of service is going to cost you a little more than the average courier delivery, but some couriers go even further than same-day delivery. There are couriers who are willing to offer you deliveries that arrive within a few hours. If you can get a courier who is ready to deliver on demand, then you can be sure that everything you send will be in the hands of the people who need it on time.
2. Are They Experienced With Sensitive Materials?
Depending on what industry you’re in, you might be dealing with lots of sensitive materials. People working in the medical industry or in the legal industry have documents that can’t be leaked out to people or else it could violate privacy laws. Some medical facilities need to have medications or products delivered across town without being badly jostled or having their temperature drop.
These are huge demands when you’re looking for any old courier. However, there are sure to be couriers in New York who are experienced with this kind of service and ready to deliver at a moment’s notice. When they have the kind of equipment on hand to protect and secure your shipments, you can be sure that your materials will be delivered responsibly.
Ask what industries they’ve worked with before and what they can offer that other service providers can’t. When tasked with delivering things that are vital to the survival of your office, your business, or the health of the people you work with, you need assurance. They should be able to offer you some references if you’re not sure about working with them yet.
3. What Do Their Customers Say?
If you’re looking for the best in the business, listen to what other customers have to say.
Thankfully, when you search for most businesses online, it’s pretty standard to find reviews on Yelp, Google, or other sites about that business. You’ll see how they’re rated and what people have to say about the services they paid for. You’ll end up with a more robust picture of what it’s like to work with that service provider.
You need to know what other customers are saying before you invest your time and money into this courier.
Given that more than 80% of customers trust online reviews as much as a recommendation from a friend, courier businesses know reviews are important. Every courier should work hard to gain the trust of their clients and ensure that they give customers the support needed.
4. How’s Their Customer Support?
When you’re looking to work with a courier business, look at their customer support structure. Many companies offer 24/7 support and while that might not be necessary for your business model, it’s an assurance that customer service matters. When customers are sure that they can get the kind of support they need when they need it, they’ll trust a company more.
Customer support can come in several forms. It can be local staff members for the courier who are there to answer questions when you call. It can be an answering service that takes notes and relays them to staff when they get to the office.
It can even come in the form of chat bots, but for the kind of service that you’re paying for, you might want something more immediate. Customer support must be prompt, secure, and responsive to be truly useful.
5. Are They Insured?
When you put your products, paperwork, or materials in the hands of a courier, you need to be assured that you’re protected. If something happens while your items are in the hands of a courier, you have to be insured so that you remain protected if disaster strikes.
It should be included in the cost of your services rather than an additional fee. Your delivery service should be confident enough in their staff and services to agree to cover the costs of your items to a certain price. When transporting documents or paperwork, it should take a serious disaster for anything major to happen to your items.
Insurance might not fix everything but will allow you to know that you’ll get something in response for losing your important items.
New York Couriers Should Know the Region
If you’re looking for the best New York couriers in the region, you need to work with people who really know the area. The better they know the region and the longer they’ve been operating in the area, the better the service they’ll provide.